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- Tasks: Lead a team to deliver excellent customer service and drive sales in-store.
- Company: Join one of the Best Big Companies to Work For with a focus on people.
- Benefits: Enjoy a 15% discount, 28 days holiday, and a £2 per hour shift supplement.
- Why this job: Make a real impact by creating an inclusive culture and developing your team.
- Qualifications: Retail management experience is a plus, but passion and communication skills matter most.
- Other info: Dynamic retail environment with opportunities for personal growth and development.
The predicted salary is between 13 - 16 £ per hour.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to "sell a £1 & save a £1" to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Proactively support and work with the Talking Shop Rep in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all "One Best Way" processes.
Leadership:
- Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including bank holidays).
Duty Manager - Hove in London employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Hove in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Duty Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to retail management. Think about how you can showcase your leadership skills and customer service experience, as these are key for the role.
✨Tip Number 3
Show your passion for the brand! Research the company’s values and culture, and be ready to discuss how you align with them during your interview. This will help you stand out as a committed candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to the store's success.
We think you need these skills to ace Duty Manager - Hove in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering great service and supporting your team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail management or supervisory roles. We love seeing how your skills align with our values and responsibilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Iceland Foods
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and culture. Understanding their commitment to customer service and team support will help you align your answers with what they’re looking for in a Duty Manager.
✨Showcase Your Leadership Skills
As a Duty Manager, leadership is key. Prepare examples from your past experiences where you’ve successfully led a team or improved store performance. Highlight how you can motivate others and create an inclusive environment.
✨Be Ready to Discuss Sales Strategies
Since driving sales is a big part of the role, think about how you would implement strategies like 'sell a 1 & save a 1'. Be prepared to discuss your ideas on improving availability and customer satisfaction during the interview.
✨Demonstrate Your Customer-Centric Approach
The company values a positive approach to service. Share specific instances where you’ve gone above and beyond for customers. This will show that you embody their philosophy of loving customers and being approachable.
