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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive store sales.
- Company: Join one of the Best Big Companies to Work For with a focus on people.
- Benefits: Enjoy a 15% discount, 28 days holiday, and clear career pathways.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Experience in retail management and strong communication skills required.
- Other info: Be part of an inclusive culture that values personal development and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business. As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.
Key Responsibilities Include
- Maximise profit
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, Develop & Retain Great People
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
Doing The Right Processes And Doing Them Right
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all “One Best Way” processes.
Leadership
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required Skills & Experience
- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Shift Manager in Liverpool employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Iceland and its values. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership skills! As a Shift Manager, you'll need to lead by example. Think of examples from your past experiences where you've motivated a team or solved a problem. Be ready to share these stories during your interview!
✨Tip Number 3
Show your passion for customer service! Make sure to highlight any experiences where you've gone above and beyond for customers. This is key for a role focused on delivering great availability and service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and starting your Iceland story!
We think you need these skills to ace Shift Manager in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about becoming a Shift Manager and how you can contribute to our team.
Tailor Your CV: Make sure your CV highlights your relevant experience in retail management or supervisory roles. We love seeing how your skills align with our values and the responsibilities of the Shift Manager position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your key achievements and how they relate to the job description without any fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Iceland Foods
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and team engagement. This will help you align your answers with what they’re looking for in a Shift Manager.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in retail management or supervisory roles. Share specific examples of how you've motivated your team, handled challenges, and delivered results. Highlight your ability to set the pace and engage with colleagues effectively.
✨Demonstrate Your Customer Focus
Since the role emphasises loving customers, think of instances where you went above and beyond for customers. Be ready to explain how you would ensure great availability and service in the store, as well as how you would implement the 'One Best Way' processes.
✨Ask Thoughtful Questions
Prepare a few questions that show your interest in the role and the company. You might ask about their approach to team development or how they measure success in the store. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
