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For Companies At a Glance
- Tasks: Manage HR inquiries and provide top-notch customer service to colleagues.
- Company: Join a leading company known for valuing its people and customers.
- Benefits: Free parking, subsidised restaurant with Michelin Star Chef, and career growth opportunities.
- Why this job: Be the first point of contact in HR and make a real difference.
- Qualifications: Customer-focused, strong IT skills, and previous admin experience preferred.
- Other info: Dynamic work environment with a commitment to employee well-being.
The predicted salary is between 30000 - 42000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate HR Coordinator to join our growing business.
Purpose of the role
The HR Coordinator is the first point of contact for the Line Managers into HR Advisory Services. The focus of the role is to provide an excellent customer service to all stakeholders and be responsible for efficiently creating cases in our case management system.
In this role you can expect to:
- Triage and effectively manage all calls into the HR Advisory Services with pace, whilst also delivering an excellent customer experience.
- Capture and track all calls on the case and call management system in line with specific workflow processes and SLA’s.
- Conduct outbound calls as required.
- Complete the transactional administration tasks with accuracy and efficiency, which include formal invite letters, Right to Work Administration, Outcome letters and any ad hoc requests.
- Processing of the colleague’s benefits such as Long Service Awards, Staff Discount Cards etc.
- Respond to the inbound emails within set SLA.
- Support colleagues with any technical issues and login queries.
Key measures
- All calls, including transfers, are dealt with efficiently whilst delivering excellent customer experience.
- All administration is completed accurately to the highest required standard and in line with internal SLA’s.
You should apply if you have:
- A customer orientated approach and focus.
- Well-developed interpersonal skills.
- Advanced IT skills (Word processing, Excel, Internet, MS Outlook) and agile with multiple applications.
- Strong attention to detail.
- Excellent telephone manner.
- Sound administration skills.
- Experience of working in a fast paced customer service telephony role.
- Previous administrative experience preferably within HR (or Level 3 and above CIPD qualification).
- Proven experience of Microsoft Windows and multiple technology applications.
Free parking onsite. Highly subsidised restaurant onsite with our own Michelin Star Chef!
Human Resources Coordinator employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Human Resources Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice your phone skills! Since the HR Coordinator role involves a lot of calls, try doing mock interviews over the phone. This will help you sound confident and professional when it’s your turn to shine.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with various software and tools. Maybe even mention a time you solved a tech issue – it’ll show you’re proactive and can handle the fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows you’re genuinely interested in the role.
We think you need these skills to ace Human Resources Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the HR Coordinator role. Highlight your customer service experience and any relevant HR admin tasks you've handled before.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about HR and how you can contribute to our team. Share specific examples of how you've provided excellent customer service in the past.
Show Off Your Tech Skills: Since we value advanced IT skills, mention your proficiency with tools like Word, Excel, and any case management systems you've used. This will show us you're ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Iceland Foods
✨Know Your HR Basics
Brush up on your HR knowledge, especially around customer service principles and case management systems. Being able to discuss these topics confidently will show that you understand the role and its importance in supporting the team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you managed calls or inquiries effectively, as this is crucial for the HR Coordinator role.
✨Demonstrate Attention to Detail
Since accuracy is key in this position, be ready to discuss how you ensure precision in your work. You might want to mention specific tools or methods you use to maintain high standards in administration tasks.
✨Practice Your Communication Style
Given the emphasis on interpersonal skills, practice articulating your thoughts clearly and professionally. A good telephone manner is essential, so consider doing mock interviews to refine your approach.