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For Companies At a Glance
- Tasks: Deliver shopping to customers' doors while providing top-notch customer service.
- Company: Iceland Foods is a leading retailer known for its frozen food and exceptional service.
- Benefits: Enjoy competitive pay, training support, and a friendly team environment.
- Why this job: Be the face of Iceland, enjoy the open road, and make a real difference in customers' lives.
- Qualifications: Must have a valid driving licence (3+ years) and excellent interpersonal skills.
- Other info: Shifts may start as early as 6am and finish as late as 11pm.
The predicted salary is between 24000 - 30000 £ per year.
Overview
We’re hiring Home Delivery Drivers who take pride in providing excellent service and enjoy being out on the road. In this role you’ll be delivering shopping and connecting directly with customers as the face of Iceland. As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people.
Responsibilities
- Ensure safe van loading procedures are followed (i.e., heavy lifting & manual handling)
- Always adhere to safe driving practices
- Complete van checks
- Ensure food arrives to the customer in the best condition
- Provide excellent customer service
- Lend a hand in store when required
- Be able to work independently & manage your time efficiently
- Flexibility to work shifts; patterns can vary between 6am & 11pm
Apply If You
- Have a full driving license (held for at least 3 years and have no more than 6 points)
- Are positive, friendly & passionate about providing a good customer experience
- Are punctual & can work well to deadlines
- Can demonstrate a strong awareness of road safety
What To Expect From Us
- A 15% discount card
- Minimum 28 days holiday (including Bank Holidays), increasing with service
- Christmas vouchers
- Refer a friend scheme
- Long service awards
- Christmas savings scheme
- Recognition and rewards for exceptional customer service
- Option to join a health care plan
- Grocery Aid for free and confidential, financial, emotional and practical support
Hourly rate and Benefits
Hourly rate: £13.27
Key Benefits: 15% discount, optional health care plan, Grocery Aid, Christmas vouchers, min 28 days holiday
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Home Delivery Driver employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Delivery Driver
✨Tip Number 1
Familiarise yourself with Iceland Foods' values and customer service standards. When you meet the team or during any interviews, reference how your personal values align with theirs to show you're a great fit.
✨Tip Number 2
Highlight your driving experience and knowledge of the local area. Being able to navigate efficiently can set you apart, so be ready to discuss your routes and any challenges you've overcome on the road.
✨Tip Number 3
Demonstrate your teamwork skills by sharing examples of how you've collaborated with others in previous roles. This will show that you're not just a driver but also a supportive team player who can help out in-store when needed.
✨Tip Number 4
Prepare to discuss how you handle customer interactions, especially challenging ones. Providing exceptional customer service is key in this role, so have a few anecdotes ready that showcase your interpersonal skills.
We think you need these skills to ace Home Delivery Driver
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous driving or customer service experience in your CV. Mention specific roles where you interacted with customers or managed deliveries, as this will show that you understand the responsibilities of a Home Delivery Driver.
Showcase Interpersonal Skills: Since the role requires strong interpersonal skills, include examples in your cover letter that demonstrate your ability to connect with people. Share anecdotes about how you've provided excellent customer service in past roles.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'team player' and 'self-starter', to align your application with what Iceland Foods is looking for.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Iceland Foods
✨Show Your Customer Service Skills
As a Home Delivery Driver, you'll be the face of Iceland Foods. Make sure to highlight your previous customer service experience and how you handle different situations with customers. Share examples of how you've gone above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
This role requires you to be a team player. Be prepared to discuss times when you've worked collaboratively with others, whether in a previous job or during group activities. Emphasise your willingness to help out in various store operations, not just driving.
✨Be Ready for a Hectic Schedule
The job can involve juggling multiple tasks and working varied hours. Show that you're adaptable and can thrive in a fast-paced environment. You might want to mention any experiences where you've successfully managed a busy workload.
✨Know the Company and Its Values
Research Iceland Foods and understand their mission and values. During the interview, express why you want to work for them specifically and how your personal values align with theirs. This shows genuine interest and commitment to the role.
