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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive store sales.
- Company: Join one of the Best Big Companies to Work For with a supportive culture.
- Benefits: Enjoy a 15% discount, 28 days holiday, and clear career progression.
- Why this job: Make a real impact in a dynamic retail environment while developing your leadership skills.
- Qualifications: Experience in retail management and strong communication skills required.
- Other info: Be part of an inclusive team that values personal development and growth.
The predicted salary is between 30000 - 42000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business. As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.
Key Responsibilities Include
- Maximise profit
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, Develop & Retain Great People
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
Doing The Right Processes And Doing Them Right
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all “One Best Way” processes.
Leadership
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required Skills & Experience
- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Shift Manager in Ferndown employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Ferndown
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Shift Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to retail management. Think about how you can showcase your leadership skills and your ability to engage and develop a team.
✨Tip Number 3
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to create a great shopping experience in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Shift Manager in Ferndown
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Shift Manager role. Highlight your retail management experience and how it aligns with our values of customer care and team support.
Show Your Passion: Let your enthusiasm shine through! We love candidates who are genuinely excited about the role and our company. Share why you want to be part of our team and how you can contribute to our success.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Iceland Foods
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and team engagement. This will help you align your answers with what they’re looking for in a Shift Manager.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to lead by example. Prepare examples from your past experience where you've successfully managed a team or improved store performance. Highlight how you’ve engaged and developed your colleagues in previous roles.
✨Be Ready to Discuss Sales Strategies
Since maximising profit is key, think about how you can contribute to driving sales. Be prepared to discuss specific strategies you’ve used in the past to increase sales or improve customer availability. This shows you’re proactive and results-driven.
✨Emphasise Your Communication Skills
Effective communication is crucial in retail management. Be ready to share examples of how you’ve communicated effectively with your team and resolved conflicts. This will demonstrate your ability to foster a positive and inclusive work environment.
