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For Companies At a Glance
- Tasks: Lead a team to deliver excellent customer service and drive sales in-store.
- Company: Join a growing retail business that values its people and culture.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression.
- Why this job: Make a real impact by leading a passionate team and enhancing customer experiences.
- Qualifications: Retail management experience is a plus, but enthusiasm and teamwork are key.
- Other info: Supportive environment with opportunities for personal development and growth.
The predicted salary is between 13 - 16 £ per hour.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Responsibilities
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to "sell a £1 & save a £1" to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep, always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all "One Best Way" processes.
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
Benefits
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers - increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Duty Manager - Exeter employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Exeter
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated a team or handled a tough situation. Being able to share these stories will demonstrate your ability to lead and engage with others, which is key for a Duty Manager role.
✨Tip Number 3
Don’t just focus on your experience; highlight your passion for customer service. Share specific instances where you went above and beyond for a customer. This shows that you truly care about delivering great service, which is what they’re looking for.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Duty Manager - Exeter
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Duty Manager role shine through. We want to see that you’re genuinely excited about joining our team and making a difference in our store.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail management or supervisory roles. We love seeing how your skills align with our values and the responsibilities of the position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Iceland Foods
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Duty Manager role and its responsibilities. Familiarise yourself with the key tasks like managing shifts, engaging with customers, and supporting your team. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Leadership Skills
As a Duty Manager, leadership is crucial. Prepare examples of how you've successfully led a team or handled challenging situations in the past. Highlight your ability to motivate others and create an inclusive culture, as this aligns perfectly with what they’re looking for.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Demonstrate Customer Focus
Since delivering great customer service is a priority, be ready to discuss how you’ve gone above and beyond for customers in previous roles. Share specific examples that illustrate your commitment to providing excellent service and driving sales.
