At a Glance
- Tasks: Lead a team, drive sales, and ensure great customer experiences.
- Company: Join a growing retail business that values its people.
- Benefits: Enjoy 15% discount, 28 days holiday, and career progression opportunities.
- Other info: Dynamic role with clear pathways for development and growth.
- Why this job: Make a real impact in a supportive and inclusive environment.
- Qualifications: Retail management experience is a plus, but passion is key!
Overview
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.
Responsibilities
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to \"sell a 1 & save a 1\" to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all \"One Best Way\" processes.
- Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
Benefits
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers - increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Duty Manager - Sutton-In-Ashfield in City of London employer: Iceland Foods
As a Duty Manager at our Sutton-In-Ashfield location, you will be part of a dynamic team that values your contributions and fosters a supportive and inclusive work environment. With benefits such as a 15% discount across all stores, generous holiday allowances, and clear pathways for career progression, we are committed to your personal and professional growth. Join us to not only enhance your skills but also to make a meaningful impact in delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Sutton-In-Ashfield in City of London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership skills! As a Duty Manager, you'll need to inspire your team. Think of examples from your past experiences where you've successfully led a group or resolved conflicts. Bring these stories to your interview to showcase your potential.
✨Tip Number 3
Be ready to discuss how you can drive sales and improve customer experience. Prepare some ideas on how you would implement the 'sell a 1 & save a 1' strategy. This shows you're proactive and ready to hit the ground running!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager - Sutton-In-Ashfield in City of London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Duty Manager role shine through. We want to see that you’re genuinely excited about joining our team and making a difference in our store!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail management or supervisory roles. We love seeing how your skills align with our values and responsibilities outlined in the job description.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick sense of what you bring to the table!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Iceland Foods
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with the key tasks like managing shifts, engaging with customers, and supporting your team. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Duty Manager, leadership is crucial. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you can motivate others and create an inclusive culture, as this aligns perfectly with what they’re looking for.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult customer or managing a busy shift. Think through these scenarios in advance and be ready to explain your thought process and actions clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
