At a Glance
- Tasks: Lead a team, drive sales, and ensure great customer service in a retail environment.
- Company: Join a growing business that values its people and fosters a supportive culture.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression opportunities.
- Other info: Be part of an inclusive team with excellent support and development pathways.
- Why this job: Make a real impact while developing your leadership skills in a dynamic retail setting.
- Qualifications: Retail management experience is a plus, but passion and commitment are key.
The predicted salary is between 12 - 14 € per hour.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key Responsibilities
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to "sell a 1 & save a 1" to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people.
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up‐skilling the team.
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all "One Best Way" processes.
Leadership
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
Qualifications
- Experience in a retail management or supervisory role ideal but not essential.
Benefits
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers - increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Duty Manager - Somercotes employer: Iceland Foods
At our Somercotes location, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. As a Duty Manager, you will benefit from competitive pay, generous discounts, and clear pathways for career progression, all while being part of a passionate team dedicated to delivering exceptional service. Join us to not only grow your skills but also to contribute to a culture that values respect, enthusiasm, and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Somercotes
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Show your passion! When you're chatting with the interviewer, let your enthusiasm for the role shine through. Talk about why you want to be a Duty Manager and how you can contribute to the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager - Somercotes
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Duty Manager role shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about joining our team and making a difference in our store.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail management or supervisory roles. We love seeing how your skills align with our values and responsibilities, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This helps us understand your qualifications and fit for the role quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re proactive and keen to join our growing business!
How to prepare for a job interview at Iceland Foods
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with key tasks like managing shifts, engaging with customers, and supporting your team. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or improved store performance. Highlight how you can motivate others and create an inclusive culture in the workplace.
✨Emphasise Customer Service
Customer satisfaction is crucial in retail. Be ready to discuss how you would ensure great availability for customers and deliver exceptional service. Share any relevant experiences where you went above and beyond to meet customer needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's culture, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
