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- Tasks: Lead shifts, engage with customers, and support team development.
- Company: Join a growing retail business focused on people and community.
- Benefits: Enjoy 15% discount, 28 days holiday, and career progression opportunities.
- Why this job: Be part of an inclusive culture that values personal growth and teamwork.
- Qualifications: Retail management experience is a plus, but not essential.
- Other info: Receive a £2 per hour supplement for managing shifts.
The predicted salary is between 28800 - 43200 £ per year.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager, you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Responsibilities:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to \”sell a 1 & save a 1\” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all \”One Best Way\” processes.
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Experience in a retail management or supervisory role is ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands-on to deliver a great store.
Benefits:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional, and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
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Duty Manager - Retford employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Retford
✨Tip Number 1
Familiarise yourself with the core values and culture of the company. Understanding their commitment to customer service and team engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved team dynamics in previous roles. This will demonstrate your ability to engage and develop great people.
✨Tip Number 3
Research the specific challenges and opportunities within the retail sector, particularly in the area of customer service. Being knowledgeable about current trends can help you stand out as a candidate who is proactive and informed.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Duty Manager - Retford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management or supervisory roles. Emphasise any leadership skills and customer service achievements that align with the responsibilities of a Duty Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to delivering excellent customer service. Mention specific examples of how you've engaged and developed teams in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as effective communication, planning and organisation, and a proactive approach to personal development. These are key attributes for the Duty Manager position.
Show Enthusiasm for the Role: Convey your enthusiasm for the Duty Manager role and the company culture in your application. Explain why you want to work for this particular business and how you can contribute to its success.
How to prepare for a job interview at Iceland Foods
✨Show Your Passion for Customer Service
As a Duty Manager, your role revolves around delivering excellent customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to creating a positive shopping experience.
✨Highlight Your Leadership Skills
Discuss your approach to leadership and how you motivate and engage your team. Share specific instances where you've successfully led a team or improved team dynamics, as this is crucial for the role.
✨Demonstrate Your Problem-Solving Abilities
Retail can be unpredictable, so it's important to showcase your problem-solving skills. Prepare to discuss challenges you've faced in past roles and how you resolved them, particularly in a retail environment.
✨Understand the Company Culture
Familiarise yourself with the company's values and culture. Be ready to explain how your personal values align with theirs, especially regarding inclusivity and teamwork, as these are key aspects of the role.
