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For Companies At a Glance
- Tasks: Lead shifts, engage with customers, and support team development in a retail environment.
- Company: Join a growing business that values its people and fosters an inclusive culture.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression opportunities.
- Other info: Dynamic role with a focus on personal development and customer satisfaction.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Retail management experience is a plus, but passion and teamwork are key.
The predicted salary is between 24000 - 30000 £ per year.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key Responsibilities
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to "sell a 1 & save a 1" to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all "One Best Way" processes.
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
Benefits
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers - increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Duty Manager - Oxford Didcot employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Oxford Didcot
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with their key responsibilities, like engaging with customers and supporting your team.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've delivered great customer service or supported your team in previous roles. This will demonstrate your commitment to being the best Duty Manager they can have.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager - Oxford Didcot
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Duty Manager role shine through. We want to see that you're genuinely excited about joining our team and making a difference in our store.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail management or supervisory roles. We love seeing how your skills align with our values and the responsibilities of the position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick sense of what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Iceland Foods
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Duty Manager. Familiarise yourself with how to deliver great customer service and drive sales. Think about examples from your past experiences that demonstrate your ability to engage and develop a team.
✨Show Your Passion for People
This role is all about engaging with customers and your team. Be ready to discuss how you've supported colleagues in the past or created an inclusive culture. Share specific stories that highlight your commitment to personal development and teamwork.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a busy shift or resolving a customer complaint. Think through potential scenarios and how you would approach them, focusing on your proactive attitude and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the store's goals, team dynamics, or opportunities for development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.