Duty Manager - Iceland Ewood

Overview

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.

Responsibilities

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to \”sell a 1 & save a 1\” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Engage, develop & retain great people:
  • Proactively support and work with the Talking Shop Rep in your store.
  • Support team engagement in your store.
  • Play a part in creating an inclusive culture where everyone can be their best.
  • Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
• Doing the right processes and doing them right:
  • Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
  • A positive approach to service, both in store and at the doorstep, always aiming to be the best place to shop.
  • Follow and implement all cash handling and security policies & processes.
  • Play your part in providing the best digital service through implementing all \”One Best Way\” processes.
• Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
  • Love your customers by being approachable.
  • Look after our own by being respectful.
  • Work together by being enthusiastic.
  • Hate waste by taking action.
  • Care about the business and our people by being considerate.
  • Experience in a retail management or supervisory role is ideal but not essential.
• Additional duties:
  • Communicates effectively with every colleague to deliver store tasks first time, every time.
  • Plans and organises the shift, using every member of the team.
  • Provides balanced feedback when needed to improve the performance of every colleague.
  • Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Benefits

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.