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For Companies At a Glance
- Tasks: Lead shifts and ensure great customer availability while supporting your team.
- Company: Join a growing retail business that values its people and culture.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression.
- Why this job: Make a real impact in a supportive environment while developing your skills.
- Qualifications: Retail management experience is a plus, but passion and teamwork are key.
- Other info: Be part of an inclusive culture with opportunities for personal growth.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.
Responsibilities
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to \”sell a 1 & save a 1\” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engagement & Development
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
Process & Service
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep, always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all \”One Best Way\” processes.
Leadership
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Qualifications & Experience
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
Benefits
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
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Duty Manager - Gravesend employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Gravesend
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your past experiences in retail management or teamwork.
✨Tip Number 3
Show your enthusiasm for the role! Talk about why you love working in retail and how you can contribute to creating an inclusive culture. Your passion can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate your excitement about the role.
We think you need these skills to ace Duty Manager - Gravesend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Duty Manager role. Highlight any retail management or supervisory experience you have, even if it's not extensive. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and your commitment to delivering great customer service. Let us know why you’re excited about the opportunity to join our growing business.
Showcase Your Leadership Skills: As a Duty Manager, you'll need to lead by example. In your application, share examples of how you've motivated a team or improved store performance. We love seeing candidates who can inspire others!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Iceland Foods
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with the key tasks like managing shifts, driving sales, and supporting team engagement. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or improved store performance. Highlight how you can create an inclusive culture and engage with your colleagues effectively.
✨Emphasise Customer Focus
The job is all about delivering great service to customers. Be ready to discuss how you would ensure availability and provide a positive shopping experience. Share any relevant experiences where you went above and beyond for customers in previous roles.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for personal development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.