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- Tasks: Lead a team while ensuring excellent customer service and store operations.
- Company: Join one of the Best Big Companies to Work For, dedicated to its people and customers.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways.
- Why this job: Be part of a supportive culture that values personal development and teamwork.
- Qualifications: Retail management experience is a plus, but passion and communication skills matter most.
- Other info: Receive a £2 per hour supplement for managing shifts.
The predicted salary is between 24000 - 33600 £ per year.
Duty Manager – Crossgates Shopping Center. As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a 2 per hour supplement for the time that you manage shifts.
Responsibilities
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to \”sell a 1 & save a 1\” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all \”One Best Way\” processes.
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
Qualifications
- Experience in a retail management or supervisory role ideal but not essential.
Benefits
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
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Duty Manager - Crossgates Shopping Center employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Crossgates Shopping Center
✨Tip Number 1
Familiarise yourself with the core values and culture of the company. Understanding their commitment to customer service and team engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved team dynamics in previous roles. This will demonstrate your ability to engage and develop people, which is crucial for the Duty Manager position.
✨Tip Number 3
Research common retail challenges and think about how you would address them. Being able to discuss specific strategies for improving customer experience and operational efficiency will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Duty Manager - Crossgates Shopping Center
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management or supervisory roles. Emphasise any leadership skills and customer service achievements that align with the responsibilities of a Duty Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to customer service. Mention specific examples of how you've engaged and developed teams in previous roles, as this is crucial for the position.
Highlight Relevant Skills: In your application, focus on skills such as effective communication, planning and organisation, and the ability to provide constructive feedback. These are key attributes for a Duty Manager and should be clearly demonstrated.
Show Enthusiasm for the Company: Research the company culture and values, and express your enthusiasm for joining a team that prioritises customer care and employee development. This will help you stand out as a candidate who aligns with their mission.
How to prepare for a job interview at Iceland Foods
✨Show Your Passion for Customer Service
As a Duty Manager, your role revolves around delivering exceptional customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to the company's values.
✨Highlight Your Leadership Skills
Discuss your experience in leading teams, even if it's from a supervisory position. Share specific instances where you motivated your team or resolved conflicts, as this will showcase your ability to engage and develop great people.
✨Demonstrate Your Problem-Solving Abilities
Retail can be unpredictable, so be ready to discuss how you've handled challenges in the past. Whether it's managing stock levels or dealing with customer complaints, showing that you can think on your feet will impress your interviewers.
✨Prepare Questions About Company Culture
Since the company values an inclusive culture, prepare thoughtful questions about how they foster this environment. This shows that you're not only interested in the role but also in contributing positively to the workplace culture.