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For Companies At a Glance
- Tasks: Lead a dynamic team to maximise store performance and deliver exceptional customer service.
- Company: Join a growing retail business that values its people and fosters a supportive culture.
- Benefits: Enjoy 15% discount, 33 days holiday, and clear career progression opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Retail management experience and strong communication skills are essential.
- Other info: Be part of an inclusive team with excellent support and development options.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.
Responsibilities
- Maximise profit
- Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
- Focus on delivering great availability and cost controls through excellent processes.
- Create a culture of \”sell a £, save a £\” to maximise store sales and profit.
- Deliver on all agreed KPIs.
- Engage, develop & retain great people
- Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
- Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
- Foster an inclusive culture where everyone can be their best at work.
- Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
- Manage the team effectively using performance processes and continuous conversations.
- Doing the right processes and doing them right
- Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
- Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
- Ensure all cash handling and security policies and processes are fully implemented in the store.
- Deliver the best digital service by implementing all \”One Best Way\” processes in the store through the team.
- Ensure legal compliance across all areas to minimise any risk to the business.
- Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
- Leadership
- Lead by example to get the best from the team and provide the best service to customers.
- Be approachable and respectful to customers and colleagues.
- Work together with enthusiasm and take action to reduce waste.
- Show consideration for the business and its people.
- Take full responsibility for the store operation, colleagues, and customers in the Store Manager\’s absence.
- Communicate effectively, having regular conversations and listening to understand.
- Plan in advance, prioritising key tasks and activities.
- Set the pace of the team by being hands-on to deliver a great store.
- Solve problems by making the right decisions for the store.
- Coach the team by asking the right questions to drive performance and help them be their best.
- Delegate tasks at the right time to the right colleagues.
- Motivate the team to deliver consistent operational standards.
- Proven experience in a retail management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage priorities.
- Customer-focused with a passion for delivering outstanding service.
- Strong problem-solving and decision-making abilities.
- Flexibility to work across different stores.
Benefits
- 15% discount in all Iceland and The Food Warehouse stores.
- 33 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
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Deputy Manager - East Grinstead employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - East Grinstead
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the store and its values. This will help you connect with the team and show that you're genuinely interested in being part of their success.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. This will help you demonstrate your skills and experience effectively during the interview.
✨Tip Number 3
Be ready to discuss KPIs! Since maximising profit is key for the Deputy Manager role, come prepared to talk about how you've previously driven sales and improved performance in your past roles.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics, training opportunities, and how they measure success. It’s a great way to engage and show you’re serious about the role.
We think you need these skills to ace Deputy Manager - East Grinstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Manager role. Highlight your leadership experience and any retail management roles you've had, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and how you can help us maximise profit and engage our team. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to drive sales and lead a team. Numbers speak volumes, so if you’ve improved sales or team performance, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our growing business!
How to prepare for a job interview at Iceland Foods
✨Know Your Numbers
As a Deputy Manager, you'll need to demonstrate your understanding of store performance metrics. Brush up on key figures like sales, profit margins, and KPIs. Be ready to discuss how you've used data in the past to drive improvements.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you've motivated a team or resolved conflicts. This role requires strong people management, so be ready to share how you engage and develop your team.
✨Emphasise Customer Focus
This position is all about delivering outstanding service. Be prepared to talk about your approach to customer satisfaction and how you've implemented strategies to enhance the customer experience in previous roles.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in retail management and how you tackled them. Highlight your decision-making process and the outcomes of your actions.
