Deputy Manager

Deputy Manager

Farnborough Full-Time 30000 - 42000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the team, maximise profits, and ensure smooth store operations.
  • Company: Iceland Foods is a top-rated company known for valuing customers and employees.
  • Benefits: Enjoy 15% discount, 33 days holiday, and clear career pathways.
  • Why this job: Join a supportive culture focused on growth and customer satisfaction.
  • Qualifications: Retail management experience and strong leadership skills are essential.
  • Other info: Flexible working across different stores and opportunities for personal development.

The predicted salary is between 30000 - 42000 ÂŁ per year.

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As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Key Responsibilities Include

Maximise profit:

  • Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
  • Focus on delivering great availability and cost controls through excellent processes.
  • Create a culture of \”sell a ÂŁ, save a ÂŁ\” to maximise store sales and profit.
  • Deliver on all agreed KPIs.

Engage, Develop & Retain Great People

  • Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
  • Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
  • Foster an inclusive culture where everyone can be their best at work.
  • Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
  • Manage the team effectively using performance processes and continuous conversations.

Doing The Right Processes And Doing Them Right

  • Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
  • Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
  • Ensure all cash handling and security policies and processes are fully implemented in the store.
  • Deliver the best digital service by implementing all \”One Best Way\” processes in the store through the team.
  • Ensure legal compliance across all areas to minimise any risk to the business.
  • Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.

Leadership

  • Lead by example to get the best from the team and provide the best service to customers.
  • Be approachable and respectful to customers and colleagues.
  • Work together with enthusiasm and take action to reduce waste.
  • Show consideration for the business and its people.
  • Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
  • Communicate effectively, having regular conversations and listening to understand.
  • Plan in advance, prioritising key tasks and activities.
  • Set the pace of the team by being hands-on to deliver a great store.
  • Solve problems by making the right decisions for the store.
  • Coach the team by asking the right questions to drive performance and help them be their best.
  • Delegate tasks at the right time to the right colleagues.
  • Motivate the team to deliver consistent operational standards.

Required Skills & Experience

  • Proven experience in a retail management role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage priorities.
  • Customer-focused with a passion for delivering outstanding service.
  • Strong problem-solving and decision-making abilities.
  • Flexibility to work across different stores.

What We Offer

  • 15% discount in all Iceland and The Food Warehouse stores.
  • 33 days holiday (including Bank Holidays).
  • Christmas vouchers – increasing with length of service.
  • Refer a Friend scheme.
  • Christmas saving schemes.
  • Long service awards.
  • Option to join a healthcare plan.
  • Grocery Aid for free and confidential financial, emotional and practical support.
  • Clear career pathways with opportunities for development and progression.
  • A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Retail

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Deputy Manager employer: Iceland Foods

Iceland Foods is an exceptional employer, renowned for its commitment to both customer satisfaction and employee well-being. With a supportive and inclusive work culture, employees benefit from clear career pathways, extensive training opportunities, and a generous benefits package including discounts, holiday allowances, and healthcare options. Join us in Guildford, where you can thrive in a dynamic retail environment that values your contributions and fosters personal growth.
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Contact Detail:

Iceland Foods Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Deputy Manager

✨Tip Number 1

Familiarise yourself with Iceland Foods' values and culture. Understanding their commitment to customer service and team engagement will help you align your approach during interviews and discussions.

✨Tip Number 2

Prepare examples from your previous experience that demonstrate your leadership skills and ability to drive team performance. Be ready to discuss how you've successfully managed teams and maximised store performance in the past.

✨Tip Number 3

Showcase your problem-solving abilities by thinking of specific challenges you've faced in retail management. Be prepared to explain how you approached these issues and what the outcomes were, as this will highlight your decision-making skills.

✨Tip Number 4

Demonstrate your customer-focused mindset by discussing how you've previously enhanced customer experiences. Share any initiatives you've led that improved service quality or team engagement, as this aligns with the role's responsibilities.

We think you need these skills to ace Deputy Manager

Retail Management Experience
Leadership Skills
Team Management
Excellent Communication Skills
Interpersonal Skills
Customer Service Orientation
Problem-Solving Abilities
Decision-Making Skills
Ability to Work in a Fast-Paced Environment
Prioritisation Skills
Flexibility to Work Across Different Stores
Coaching and Development Skills
Operational Standards Knowledge
Health and Safety Compliance
Cash Handling Procedures

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in retail management. Focus on your leadership skills, team management, and any achievements that demonstrate your ability to maximise profit and improve store performance.

Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your commitment to fostering an inclusive team culture. Mention specific examples of how you've engaged and developed team members in previous roles.

Highlight Relevant Skills: Emphasise your strong communication and problem-solving abilities. Provide examples of how you've successfully managed priorities in a fast-paced environment and delivered outstanding service to customers.

Show Enthusiasm for the Role: Convey your excitement about the Deputy Manager position at Iceland Foods. Research the company’s values and mention how they align with your own, demonstrating that you are a great fit for their team.

How to prepare for a job interview at Iceland Foods

✨Show Your Leadership Skills

As a Deputy Manager, you'll need to demonstrate strong leadership abilities. Be prepared to share examples of how you've successfully led a team in the past, focusing on your communication style and how you motivate others.

✨Understand Store Operations

Familiarise yourself with the key performance indicators (KPIs) relevant to retail management. During the interview, discuss how you would maximise profit and improve store performance based on your understanding of sales and operations.

✨Emphasise Customer Focus

Iceland Foods values outstanding customer service. Be ready to talk about your approach to ensuring customer satisfaction and how you've handled challenging situations in the past to maintain a positive shopping experience.

✨Prepare for Scenario Questions

Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you've had to make quick decisions or resolve conflicts, and be ready to explain your thought process and the outcomes.

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