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For Companies At a Glance
- Tasks: Lead the team, maximise profit, and ensure seamless store operations.
- Company: Join Iceland Foods, a top-rated employer with a focus on people and customers.
- Benefits: Enjoy 15% discount, 33 days holiday, and clear career progression opportunities.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Retail management experience and strong leadership abilities required.
- Other info: Flexible working across different stores with a culture of inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Deputy Manager role at Iceland Foods. Your actual pay will be based on your skills and experience. Recruiting for talented Store Managers & Deputy Managers across the South West. As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.
As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. Key responsibilities include:
- Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
- Focus on delivering great availability and cost controls through excellent processes.
- Create a culture of "sell a £, save a £" to maximise store sales and profit.
- Deliver on all agreed KPIs.
- Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
- Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
- Foster an inclusive culture where everyone can be their best at work.
- Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
- Manage the team effectively using performance processes and continuous conversations.
- Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
- Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
- Ensure all cash handling and security policies and processes are fully implemented in the store.
- Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.
- Ensure legal compliance across all areas to minimise any risk to the business.
- Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
Leadership:
- Lead by example to get the best from the team and provide the best service to customers.
- Be approachable and respectful to customers and colleagues.
- Work together with enthusiasm and take action to reduce waste.
- Show consideration for the business and its people.
- Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
- Communicate effectively, having regular conversations and listening to understand.
- Plan in advance, prioritising key tasks and activities.
- Set the pace of the team by being hands‑on to deliver a great store.
- Solve problems by making the right decisions for the store.
- Coach the team by asking the right questions to drive performance and help them be their best.
- Delegate tasks at the right time to the right colleagues.
- Motivate the team to deliver consistent operational standards.
Required skills & experience:
- Proven experience in a retail management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast‑paced environment and manage priorities.
- Customer‑focused with a passion for delivering outstanding service.
- Strong problem‑solving and decision‑making abilities.
- Flexibility to work across different stores.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 33 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Deputy Manager - Pontypool employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Pontypool
✨Tip Number 1
Get to know the company culture! Before your interview, check out Iceland Foods' social media and website. Understanding their values and how they treat their team can help you connect better during your chat.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem in a retail setting. We want to hear about your experiences that showcase your skills as a Deputy Manager.
✨Tip Number 3
Be ready to discuss KPIs! Brush up on key performance indicators relevant to retail management. Showing that you understand how to drive sales and improve store performance will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds!
We think you need these skills to ace Deputy Manager - Pontypool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Deputy Manager role. Highlight your relevant experience in retail management and how it aligns with the responsibilities mentioned in the job description.
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've successfully led a team, improved store performance, or enhanced customer service in your previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and skills quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible.
How to prepare for a job interview at Iceland Foods
✨Know Your Numbers
As a Deputy Manager, you'll need to be on top of store performance metrics. Before the interview, brush up on key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you've used data to drive sales and improve operations in your previous roles.
✨Showcase Your Leadership Style
Iceland Foods values strong leadership, so think about examples that highlight your ability to lead a team effectively. Prepare to share stories about how you've motivated your team, resolved conflicts, or improved team engagement in past positions.
✨Demonstrate Customer Focus
Customer service is at the heart of Iceland Foods. Be prepared to discuss how you've gone above and beyond to ensure customer satisfaction. Think of specific instances where you turned a negative experience into a positive one, showcasing your problem-solving skills.
✨Emphasise Your Flexibility
The role requires flexibility across different stores, so highlight your adaptability. Share experiences where you've successfully managed changing priorities or worked in various environments. This will show that you're ready to take on the dynamic nature of the retail sector.
