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- Tasks: Lead a dynamic team, maximise store profits, and ensure excellent customer service.
- Company: Join one of the Best Big Companies to Work For with a supportive culture.
- Benefits: Enjoy 15% discount, 33 days holiday, and clear career pathways.
- Why this job: Make a real impact in a fast-paced retail environment while developing your leadership skills.
- Qualifications: Retail management experience and strong leadership abilities required.
- Other info: Be part of an inclusive team that values growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Deputy Manager role at Iceland Foods.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.
As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.
Key Responsibilities
Maximise Profit
- Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
- Focus on delivering great availability and cost controls through excellent processes.
- Create a culture of \”sell a £, save a £\” to maximise store sales and profit.
- Deliver on all agreed KPIs.
Engage, Develop & Retain Great People
- Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
- Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
- Foster an inclusive culture where everyone can be their best at work.
- Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
- Manage the team effectively using performance processes and continuous conversations.
Doing The Right Processes And Doing Them Right
- Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
- Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
- Ensure all cash handling and security policies and processes are fully implemented in the store.
- Deliver the best digital service by implementing all \”One Best Way\” processes in the store through the team.
- Ensure legal compliance across all areas to minimise any risk to the business.
- Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
Leadership
- Lead by example to get the best from the team and provide the best service to customers.
- Be approachable and respectful to customers and colleagues.
- Work together with enthusiasm and take action to reduce waste.
- Show consideration for the business and its people.
- Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
- Communicate effectively, having regular conversations and listening to understand.
- Plan in advance, prioritising key tasks and activities.
- Set the pace of the team by being hands-on to deliver a great store.
- Solve problems by making the right decisions for the store.
- Coach the team by asking the right questions to drive performance and help them be their best.
- Delegate tasks at the right time to the right colleagues.
- Motivate the team to deliver consistent operational standards.
Required Skills & Experience
- Proven experience in a retail management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage priorities.
- Customer-focused with a passion for delivering outstanding service.
- Strong problem-solving and decision-making abilities.
- Flexibility to work across different stores.
What We Offer
- 15% discount in all Iceland and The Food Warehouse stores.
- 33 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Job Details
- Seniority Level: Mid-Senior level
- Employment Type: Full-time
- Job Function: Other
- Industry: Retail
- Location: Bristol, England, United Kingdom
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Deputy Manager employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem in a retail setting. Being able to share these experiences will demonstrate your capability as a Deputy Manager.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest by asking about team dynamics, store goals, and how they measure success. This not only helps you understand the role better but also shows you're genuinely interested.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Deputy Manager role. Highlight your relevant experience in retail management and how it aligns with our values at StudySmarter. We want to see how you can contribute to our team!
Showcase Your Leadership Skills: As a Deputy Manager, you'll be leading a team, so don’t forget to emphasise your leadership experience. Share specific examples of how you've motivated and developed your team in previous roles. We love to see passion for people!
Be Customer-Focused: We’re all about delivering outstanding service, so make sure to include any customer service achievements in your application. Talk about how you've gone above and beyond to meet customer needs – it really makes a difference!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the details about the role and our company culture. Let’s get your Iceland story started!
How to prepare for a job interview at Iceland Foods
✨Know Your Numbers
As a Deputy Manager, you'll need to be on top of store performance metrics. Before the interview, brush up on key performance indicators (KPIs) relevant to retail. Be ready to discuss how you've maximised profit in previous roles and share specific examples of how you’ve driven sales or improved operations.
✨Showcase Your Leadership Style
Leadership is crucial for this role, so think about your management style and how you engage with your team. Prepare to share stories that highlight your ability to motivate and develop staff. Discuss how you’ve created an inclusive culture and fostered team engagement in past positions.
✨Demonstrate Problem-Solving Skills
Retail can be unpredictable, so be prepared to talk about challenges you've faced and how you resolved them. Think of specific instances where you made decisions that positively impacted the store's operations or customer service. This will show your potential employer that you can handle the fast-paced environment.
✨Be Customer-Focused
Since the company prides itself on customer service, come equipped with examples of how you've gone above and beyond for customers. Discuss your approach to ensuring a great shopping experience and how you’ve trained your team to do the same. This will demonstrate your alignment with their values.
