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For Companies At a Glance
- Tasks: Lead a team while ensuring great customer service and store availability.
- Company: Join a growing retail business that values its people.
- Benefits: Enjoy discounts, holiday pay, and clear career progression opportunities.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Retail management experience is a plus, but passion and commitment are key.
- Other info: Be part of an inclusive culture where everyone can thrive.
The predicted salary is between 13 - 16 £ per hour.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Responsibilities
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to "sell a 1 & save a 1" to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep, always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all "One Best Way" processes.
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
Benefits
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers - increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Duty Manager - Cheltenham employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Cheltenham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Duty Manager role.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated a team or handled challenges in previous roles. This is key for a Duty Manager position, so make sure you highlight your ability to engage and develop others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Duty Manager - Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Duty Manager role. Highlight any retail management or supervisory experience you have, even if it's not extensive. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and teamwork. Share specific examples of how you've engaged and developed people in previous roles, as this aligns perfectly with what we're looking for.
Showcase Your Leadership Style: In your application, let us know about your leadership approach. We value being approachable and enthusiastic, so share any experiences where you've motivated a team or created an inclusive environment. This will help us see how you fit into our culture!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Iceland Foods
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with the key tasks like managing shifts, engaging with customers, and supporting your team. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Duty Manager, leadership is crucial. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you can create an inclusive culture and motivate your colleagues to achieve their best.
✨Emphasise Customer Focus
The job is all about delivering great availability and service to customers. Be ready to discuss how you would ensure a positive shopping experience and how you’ve handled customer feedback in the past. This shows that you’re aligned with the company’s values.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the store's culture, team dynamics, and expectations for the Duty Manager role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
