At a Glance
- Tasks: Lead a team, ensure great customer service, and drive sales in-store.
- Company: Join Iceland, one of the Best Big Companies to Work For.
- Benefits: Enjoy 15% discount, 28 days holiday, and career development opportunities.
- Other info: Inclusive culture with clear pathways for growth and personal development.
- Why this job: Be part of a supportive team and make a real impact on customer experience.
- Qualifications: Retail management experience preferred but not essential; enthusiasm is key.
The predicted salary is between 24000 - 30000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.
As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Responsibilities- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to "sell a £1 & save a £1" to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all "One Best Way" processes.
- Own leadership: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
- Experience in a retail management or supervisory role ideal but not essential.
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Duty Manager - Iceland Albany Road in Cardiff employer: Iceland Foods
Iceland Albany Road is an exceptional employer that prioritises the well-being and development of its team members. With a supportive and inclusive work culture, employees benefit from clear career pathways, generous discounts, and a range of rewards including holiday pay and long service awards. Joining our team means being part of a company that values its people and fosters a positive environment where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Iceland Albany Road in Cardiff
✨Tip Number 1
Get to know the company culture! Before your interview, check out Iceland's values and how they treat their customers and staff. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll need to engage and develop your team. Think of examples from your past experiences where you've successfully led a team or resolved conflicts. This will make you stand out during the interview!
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Retail can be unpredictable, so prepare to discuss how you've handled challenges in the past. This will demonstrate your proactive approach and readiness to tackle any situation that comes your way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Iceland team. Let's get you that Duty Manager role!
We think you need these skills to ace Duty Manager - Iceland Albany Road in Cardiff
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering great service and supporting your team. Share any relevant experiences that highlight your commitment to customer satisfaction.
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role. Highlight any retail management or supervisory experience you have, even if it's not extensive. We love seeing how your skills align with our values and the responsibilities of the position.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team at Iceland Albany Road.
How to prepare for a job interview at Iceland Foods
✨Know the Company
Before your interview, take some time to research Iceland and its values. Understand their commitment to customer service and team engagement. This will help you align your answers with what they’re looking for in a Duty Manager.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or improved team dynamics. Highlight how you can engage and develop people, as this is key to the role.
✨Demonstrate Customer Focus
Iceland prides itself on great customer service. Be ready to discuss how you would ensure excellent availability for customers and how you would handle any customer complaints. Showing that you can put customers first will set you apart.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the store culture, team dynamics, and opportunities for personal development. This shows your genuine interest in the role and the company.
