Deputy Manager - Droitwich, New Store Opening in Bromsgrove

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Responsibilities

• Maximise profit: Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
• Maximise profit: Focus on delivering great availability and cost controls through excellent processes.
• Maximise profit: Create a culture of "sell a £, save a £" to maximise store sales and profit.
• Maximise profit: Deliver on all agreed KPIs.
• Engage, develop & retain great people: Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
• Engage, develop & retain great people: Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
• Engage, develop & retain great people: Foster an inclusive culture where everyone can be their best at work.
• Engage, develop & retain great people: Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
• Engage, develop & retain great people: Manage the team effectively using performance processes and continuous conversations.
• Doing the right processes and doing them right: Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
• Doing the right processes and doing them right: Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
• Doing the right processes and doing them right: Ensure all cash handling and security policies and processes are fully implemented in the store.
• Doing the right processes and doing them right: Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.
• Doing the right processes and doing them right: Ensure legal compliance across all areas to minimise any risk to the business.
• Doing the right processes and doing them right: Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
• Leadership: Lead by example to get the best from the team and provide the best service to customers.
• Leadership: Be approachable and respectful to customers and colleagues.
• Leadership: Work together with enthusiasm and take action to reduce waste.
• Leadership: Show consideration for the business and its people.
• Leadership: Take full responsibility for the store operation, colleagues, and customers in the Store Manager's absence.
• Leadership: Communicate effectively, having regular conversations and listening to understand.
• Leadership: Plan in advance, prioritising key tasks and activities.
• Leadership: Set the pace of the team by being hands-on to deliver a great store.
• Leadership: Solve problems by making the right decisions for the store.
• Leadership: Coach the team by asking the right questions to drive performance and help them be their best.
• Leadership: Delegate tasks at the right time to the right colleagues.
• Leadership: Motivate the team to deliver consistent operational standards.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage priorities.
• Customer-focused with a passion for delivering outstanding service.
• Strong problem-solving and decision-making abilities.
• Flexibility to work across different stores.

Benefits

• 15% discount in all Iceland and The Food Warehouse stores.
• 33 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.