At a Glance
- Tasks: Provide expert HR advice and manage complex employment cases across the UK.
- Company: Join a top-rated company that values its people and customers.
- Benefits: Competitive salary, generous holiday, discounts, and educational sponsorship.
- Other info: Field-based role with opportunities for career growth and recognition.
- Why this job: Make a real impact in HR while travelling and developing your skills.
- Qualifications: Experience in HR case management and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
HR Case Manager - Field Based ( Nationwide Travel) - Oxford With Nationwide Travel As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate HR Case Manager to join our growing business on a permanent basis.
The ideal candidate will be based in or around Oxford, though they are likely to spend significant time in London.
This is a field-based role requiring travel across the UK.
A company car is provided, so a full UK driving licence is essential.
PURPOSE OF THE ROLE
Key Responsibilities
- To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.
- To provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague.
Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations.
This includes reviewing investigation reports and complex letters or communications.
- To provide active support to managers in the day to day case management of serious / complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework
- In this role you can expect to
- Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders
- Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales
- Where appropriate, provide face to face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations
- Ensure good employment practice through the provision of clear advice and guidance in line with Iceland's HR policies, procedures and guidelines
- Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
- Work autonomously whilst using own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required
- Take every opportunity to coach managers in aspects of people management including communication, robust decision making, fairness and consistency and application
- Review and prepare (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required
- Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensuring personnel database reflects accurately
- Proven track record of managing a range of complex HR cases
- Demonstrable, comprehensive up to date working knowledge of UK employment law and legislation and its' implications for employers
- Confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative whilst at times of challenge can hold your own
- Strong partnership working with a variety of stakeholders
- Ideally CIPD qualified (Level 7)
- Experience of applying a commercial and pragmatic approach to providing HR risk based solutions to difficult issues that arise within challenging situations
- Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback
- Good analytical and problem solving skills
- Full UK Driving licence (field based roles)
Compensation & Benefits
- A competitive salary
- 25 days holiday, plus 8 days bank holiday
- 15% store discount, 30% club individual restaurant discount
- Educational sponsorship
- Enhanced maternity/paternity leave
- Long service awards
- Reward & recognition
- #J-18808-Ljbffr
HR Case Manager - Field Based ( Nationwide Travel) - Oxford With Nationwide Travel in Bicester employer: Iceland Foods
Iceland offers an exceptional work environment for Refrigeration Engineers, providing autonomy and flexibility in your role while ensuring a supportive team atmosphere. With over 27 years of experience, we prioritise professional development through ongoing training and clear career progression paths, all within a secure in-house position. Enjoy competitive benefits, including a company van, generous holiday allowance, and exclusive discounts, making Iceland a rewarding place to build your career in Leicester or Coventry.
StudySmarter Expert Advice🤫
We think this is how you could land HR Case Manager - Field Based ( Nationwide Travel) - Oxford With Nationwide Travel in Bicester
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Iceland Foods!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Iceland Foods.
We think you need these skills to ace HR Case Manager - Field Based ( Nationwide Travel) - Oxford With Nationwide Travel in Bicester
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Iceland Foods. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Iceland Foods and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Iceland Foods. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Iceland Foods's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Iceland Foods
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Iceland Foods.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Iceland Foods will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Iceland Foods and how you would contribute to adapting HR strategies.
