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- Tasks: Lead a team, maximise sales, and create an inclusive store culture.
- Company: Join one of the Best Big Companies to Work For.
- Benefits: 15% discount, 28 days holiday, and clear career pathways.
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: Retail management experience preferred but not essential.
- Other info: Supportive environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business. As Team Leader you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to "sell a 1 & save a 1" to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all "One Best Way" processes.
- Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers - increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Team Leader (Inside M25) - Old Kent Road in Ashford employer: Iceland Foods
Contact Detail:
Iceland Foods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader (Inside M25) - Old Kent Road in Ashford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your ability to engage and develop great people.
✨Tip Number 3
Show your passion for customer service! Prepare to discuss how you would create an inclusive culture and ensure every customer has a fantastic experience. Remember, they want someone who loves their customers as much as they do!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and starting your Iceland story!
We think you need these skills to ace Team Leader (Inside M25) - Old Kent Road in Ashford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about leading a team and providing excellent customer service. Share any relevant experiences that highlight your passion for retail and teamwork.
Tailor Your CV: Make sure your CV is tailored to the Team Leader position. Highlight your leadership skills and any experience in retail management or supervisory roles. We love seeing how your background aligns with our values and the responsibilities of the role!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Iceland!
How to prepare for a job interview at Iceland Foods
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they pride themselves on loving their customers and looking after their teams, think about how you can demonstrate your commitment to these values during the interview.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to inspire and engage your team. Prepare examples of how you've successfully led a team in the past, focusing on your approach to communication and support. Be ready to discuss how you can create an inclusive culture where everyone thrives.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a difficult shift or improving team performance. Think through potential scenarios related to retail management and have clear, structured responses ready to showcase your problem-solving skills.
✨Demonstrate Customer Focus
Since the role emphasises customer service, be prepared to discuss how you would maximise profit while ensuring great availability for customers. Share any relevant experiences where you’ve gone above and beyond to enhance customer satisfaction.