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- Tasks: Lead a team while working as a Retail Assistant, focusing on customer satisfaction and sales.
- Company: Join one of the Best Big Companies to Work For, dedicated to customers and team welfare.
- Benefits: Enjoy a 15% discount, 28 days holiday, and opportunities for career progression.
- Why this job: Be part of an inclusive culture that values personal development and teamwork.
- Qualifications: Retail management experience is a plus, but effective communication and organisation are key.
- Other info: Receive a £2 per hour supplement for managing shifts and enjoy various employee perks.
The predicted salary is between 24000 - 36000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business.
As Team Leader you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
- Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital through implementing all “One Best Way” processes.
- Leadership:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
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Team Leader employer: Iceland Foods Ltd.
Contact Detail:
Iceland Foods Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with our company values and culture. Understanding what makes us one of the Best Big Companies to Work For will help you align your approach and demonstrate how you can contribute to our inclusive environment during your interactions.
✨Tip Number 2
Showcase your leadership skills in your conversations. Be prepared to discuss specific examples of how you've engaged and developed team members in previous roles, as this is a key aspect of the Team Leader position.
✨Tip Number 3
Prepare to discuss your approach to customer service. Since loving our customers is at the heart of what we do, think about how you can illustrate your commitment to providing excellent service and creating a positive shopping experience.
✨Tip Number 4
Be ready to talk about your organisational skills. As a Team Leader, you'll need to plan and organise shifts effectively, so consider examples where you've successfully managed a team or project to ensure everything runs smoothly.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in retail management or supervisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership skills.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and team development. Mention specific examples of how you've engaged and developed teams in previous roles, and how you plan to bring that experience to the Team Leader position.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Iceland Foods Ltd.
✨Show Your Passion for Customer Service
As a Team Leader, your ability to love and serve customers is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, demonstrating your commitment to excellent service.
✨Highlight Your Leadership Skills
Discuss your leadership style and how you engage and develop your team. Share specific instances where you've motivated your colleagues or improved team performance, as this will resonate with the company's focus on people.
✨Demonstrate Your Organisational Skills
The role requires effective planning and organisation. Be ready to explain how you manage shifts and allocate tasks among team members to ensure smooth operations, showcasing your ability to lead by example.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to handle difficult situations or conflicts within a team, and be ready to discuss how you resolved them.
