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- Tasks: Lead a team while working as a Retail Assistant, maximising profits and ensuring great customer service.
- Company: Join one of the Best Big Companies to Work For, dedicated to customers and team wellbeing.
- Benefits: Enjoy a 15% discount, 28 days holiday, and clear career pathways with development opportunities.
- Why this job: Be part of an inclusive culture that values personal growth and teamwork in a dynamic retail environment.
- Qualifications: Retail management experience is ideal but not essential; effective communication and leadership skills are key.
- Other info: Receive a £2 per hour supplement for managing shifts and enjoy various corporate perks.
The predicted salary is between 24000 - 36000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business.
As Team Leader you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all “One Best Way” processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
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Team Leader employer: Iceland Foods Ltd.
Contact Detail:
Iceland Foods Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with our company values and culture. As a Team Leader, you'll need to embody the spirit of teamwork and customer care that we pride ourselves on. Show your passion for these values during any interactions you have with us.
✨Tip Number 2
Demonstrate your leadership skills in your previous roles. Think of specific examples where you've successfully led a team or improved team performance. Be ready to discuss how you can apply these experiences to enhance our store environment.
✨Tip Number 3
Engage with our current employees if possible. Networking with our team members can provide you with insights into what it’s like to work here and what we value in a Team Leader. This knowledge can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss how you would handle specific retail scenarios. Think about challenges you might face as a Team Leader and how you would address them. This will show us that you're proactive and ready to take on the responsibilities of the role.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Team Leader. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in retail management or supervisory roles. Use bullet points to outline your achievements and responsibilities, focusing on how you've maximised profit and engaged with teams in previous positions.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and team leadership. Provide specific examples of how you've successfully led teams and improved store performance, demonstrating your commitment to creating an inclusive culture.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Iceland Foods Ltd.
✨Show Your Passion for Customer Service
As a Team Leader, your ability to connect with customers is crucial. Be prepared to share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams, even if it's not in a formal management role. Discuss how you motivate and engage team members, and be ready to provide specific instances where your leadership made a difference.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to handle difficult situations or conflicts within a team and how you resolved them.
✨Emphasise Your Commitment to Development
Talk about your proactive approach to personal development and how you support the growth of your team. Mention any training or mentoring experiences that showcase your dedication to up-skilling others.
