At a Glance
- Tasks: Lead shifts, engage with customers, and support your team in a vibrant retail environment.
- Company: Join Iceland, a top-rated company that values its people and customers.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression opportunities.
- Other info: Flexible part-time hours with a competitive pay rate and additional shift bonuses.
- Why this job: Be part of a supportive team and make a real impact in your community.
- Qualifications: Retail experience is a plus, but passion and teamwork are what we value most.
The predicted salary is between 11 - 12 € per hour.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to “sell a £1 & save a £1” to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Duty Manager in Sunderland employer: Iceland Foods Ltd.
As a proud recipient of the Best Big Companies to Work For accolade, we prioritise our employees' well-being and development, making us an exceptional employer in Sunderland. Our inclusive work culture fosters personal growth and teamwork, while our competitive benefits, including a generous discount, holiday entitlement, and clear career pathways, ensure that our Duty Managers feel valued and supported in their roles. Join us at Iceland, where your passion for customer service and leadership can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Sunderland
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and what makes them tick. This way, you can show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you'll come across when it’s time to shine.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart appearance shows you mean business and respect the opportunity. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Duty Manager in Sunderland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your relevant experience in retail management or supervisory roles, and show us how you can engage and develop a great team.
Show Your Passion:We want to see your enthusiasm for customer service and team leadership. Share examples of how you've gone above and beyond to create an inclusive culture and deliver excellent service in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your skills and experiences that match the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them one of the Best Big Companies to Work For. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate leadership qualities. Prepare examples from your past experiences where you've successfully led a team or managed a shift. Highlight how you engaged with your colleagues and contributed to a positive work environment.
✨Prepare for Situational Questions
Expect questions that assess how you handle specific situations, especially related to customer service and team management. Think of scenarios where you maximised profit or improved team engagement, and be ready to discuss the outcomes.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. This could be about the team dynamics, opportunities for personal development, or how they measure success in the role. It shows you're proactive and serious about the position.
