At a Glance
- Tasks: Lead a team while maximising sales and ensuring great customer service.
- Company: Join one of the Best Big Companies to Work For with a supportive culture.
- Benefits: Enjoy a 15% discount, 28 days holiday, and clear career pathways.
- Other info: Be part of an inclusive workplace that values personal development and growth.
- Why this job: Make a real impact by leading a passionate team in a dynamic retail environment.
- Qualifications: Retail management experience is a plus, but enthusiasm and teamwork are key.
The predicted salary is between 24000 - 30000 € per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business. As Team Leader you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to “sell a £1 & save a £1” to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Team Leader in Staveley employer: Iceland Foods Ltd.
Iceland is an exceptional employer, renowned for its commitment to both customer satisfaction and employee well-being. With a supportive and inclusive work culture, we offer clear career pathways, generous benefits such as a 15% discount across all stores, and opportunities for personal development, making it a rewarding place to grow your career as a Team Leader.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Staveley
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Iceland and their values. This way, you can show how your own approach aligns with their commitment to customers and team engagement.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or improved a process. Be ready to share these stories during your interview to demonstrate your potential as a Team Leader.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for retail and customer service shines through. A positive attitude can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Team Leader in Staveley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about leading a team and providing excellent customer service. Share any relevant experiences that highlight your commitment to these values.
Tailor Your CV:Make sure your CV is tailored to the Team Leader position. Highlight your retail experience and any leadership roles you've had. We love seeing how your skills align with our mission of loving our customers and looking after our teams!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us what you can bring to the table without fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Iceland!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and team engagement. This will help you align your answers with what they’re looking for in a Team Leader.
✨Showcase Your Leadership Skills
Be ready to discuss your leadership style and how you’ve successfully managed teams in the past. Share specific examples of how you’ve engaged and developed team members, as well as how you’ve created an inclusive environment.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a busy shift or resolving a conflict among team members. Think through these scenarios beforehand and be prepared to demonstrate your problem-solving skills.
✨Emphasise Customer Focus
Since the company prides itself on loving its customers, make sure to highlight your customer service experience. Discuss how you’ve maximised customer satisfaction in previous roles and how you plan to do the same as a Team Leader.
