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- Tasks: Lead a team to deliver excellent customer service and maximise store profits.
- Company: Join one of the Best Big Companies to Work For with a focus on people.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression.
- Other info: Dynamic environment with opportunities for personal development and team engagement.
- Why this job: Be part of a supportive culture where your leadership makes a real difference.
- Qualifications: Experience in retail management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
New store opening. As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.
As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to ‘sell a £1 & save a £1’ to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience: Proven experience in a retail management or supervisory role. Communicates effectively with every colleague to deliver store tasks first time, every time. Plans and organises the shift, using every member of the team. Provides balanced feedback when needed to improve the performance of every colleague. Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer: 15% discount in all Iceland and The Food Warehouse stores. 28 days holiday (including Bank Holidays). Christmas vouchers – increasing with length of service. Refer a Friend scheme. Christmas saving schemes. Long service awards. Option to join a healthcare plan. Grocery Aid for free and confidential financial, emotional and practical support. Clear career pathways with opportunities for development and progression. A supportive and inclusive work environment.
Shift Manager employer: Iceland Foods Ltd.
Contact Detail:
Iceland Foods Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching the company’s values and mission. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the Shift Manager role, especially around leadership and team engagement.
✨Tip Number 3
Show your passion for customer service! During the interview, share specific examples of how you’ve gone above and beyond for customers in previous roles. This will highlight your commitment to creating a great shopping experience.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the team dynamics or store goals. This shows you’re engaged and ready to contribute to the success of the store. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your retail management experience and any relevant achievements that show you can deliver great results.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the Shift Manager role. Share specific examples of how you've engaged and developed teams in the past, and how you plan to bring that energy to our store.
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you motivate your team. We want to see how you can create an inclusive culture and drive performance while being approachable and respectful.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and team engagement. This will help you align your answers with what they’re looking for in a Shift Manager.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in retail management or supervisory roles. Think of specific examples where you’ve successfully led a team, improved performance, or enhanced customer satisfaction. This will demonstrate your capability to set the pace and engage your team.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a busy shift or resolving a customer complaint. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Your Commitment to Development
Talk about how you proactively support team development and create an inclusive culture. Share any experiences where you’ve helped colleagues up-skill or contributed to a positive work environment, as this aligns with their focus on engaging and retaining great people.