At a Glance
- Tasks: Lead shifts, engage with customers, and support your team in a vibrant retail environment.
- Company: Join Iceland, a top-rated company that values its people and customers.
- Benefits: Enjoy competitive pay, discounts, holiday leave, and career growth opportunities.
- Other info: Flexible hours and a fun workplace culture await you!
- Why this job: Be part of a supportive team and make a real difference in customer experience.
- Qualifications: Retail management experience is a plus, but passion and teamwork are key!
The predicted salary is between 11 - 12 € per hour.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to “sell a £1 & save a £1” to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organizes the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Duty Manager in Sheffield employer: Iceland Foods Ltd.
As a leading employer in Sheffield, we pride ourselves on fostering a supportive and inclusive work environment where our Duty Managers can thrive. With competitive pay, generous employee benefits including discounts, holiday allowances, and clear pathways for career progression, we are committed to the growth and well-being of our team members. Join us and be part of a company that values its people and prioritises customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Sheffield
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Duty Manager.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with their needs. Highlight your retail management skills and how you can engage and develop the team.
✨Tip Number 3
Show your enthusiasm! When you meet the team, let your passion for customer service shine through. They want someone who loves their customers and is excited about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you’re keen and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Duty Manager in Sheffield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering great service and supporting your team. Share any relevant experiences that highlight your commitment to customer satisfaction.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your retail experience and any leadership skills you have. We love seeing how your background aligns with our values and the responsibilities of the Duty Manager role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them one of the Best Big Companies to Work For. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate leadership qualities. Prepare examples from your past experiences where you've successfully led a team or managed a situation. Highlight how you engaged and developed your colleagues, as this is key to the role.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios in the store. Think about times when you've maximised profit, improved customer service, or dealt with challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. This shows your interest in the role and helps you gauge if the company is the right fit for you. You might ask about team engagement initiatives or how they support personal development within the store.
