At a Glance
- Tasks: Lead a team while maximising profits and ensuring great customer availability.
- Company: Join one of the Best Big Companies to Work For with a supportive culture.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression opportunities.
- Other info: Be part of an inclusive environment that values personal development and growth.
- Why this job: Make a real impact by leading a passionate team and enhancing customer experiences.
- Qualifications: Retail management experience is a plus, but effective communication and teamwork are key.
The predicted salary is between 30000 - 40000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business. As Team Leader you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities
- Maximise profit
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
Doing the right processes and doing them right
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all “One Best Way” processes.
Leadership
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Team Leader (Inside M25) in Pelsall employer: Iceland Foods Ltd.
As a proud recipient of accolades as one of the Best Big Companies to Work For, we prioritise our people and foster a supportive and inclusive work environment. Our Team Leaders enjoy competitive benefits such as a £2 per hour shift management supplement, 15% store discounts, and clear pathways for career development, all while working in a vibrant retail setting that values customer engagement and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader (Inside M25) in Pelsall
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or improved customer service. Be ready to share these stories during your interview to demonstrate your fit for the Team Leader role.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for retail and helping customers shines through. A positive attitude can set you apart from other candidates, so let your personality come through in your application.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you on their radar. It’s a simple way to reinforce your interest in the position and remind them why you’d be a great fit.
We think you need these skills to ace Team Leader (Inside M25) in Pelsall
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about leading a team and providing excellent customer service. Share any relevant experiences that highlight your passion for retail and teamwork.
Tailor Your Application:Make sure to customise your application to match the job description. Use keywords from the listing, like 'engage', 'develop', and 'leadership'. This shows us that you understand what we're looking for and how you can contribute to our success.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key skills and experiences that relate to the Team Leader role. A well-structured application makes it easier for us to see your potential!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Iceland Foods Ltd.
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they pride themselves on loving their customers and looking after their teams, think about how you can demonstrate your commitment to these values during the interview.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to show that you can engage and develop your team. Prepare examples of how you've successfully led a team in the past, focusing on your approach to communication and support. Be ready to discuss how you can create an inclusive culture.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like maximising profit or improving team engagement. Think through potential scenarios and how you would respond, highlighting your problem-solving skills and customer focus.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the team dynamics or how success is measured in the role. It’s a great way to demonstrate your enthusiasm and commitment.
