At a Glance
- Tasks: Lead a team, maximise sales, and ensure great customer experiences.
- Company: Join a top-rated company that values its people and customers.
- Benefits: Enjoy discounts, holiday pay, and clear career progression.
- Other info: Flexible hours and a fun work environment await you!
- Why this job: Be part of a supportive team and make a real impact in retail.
- Qualifications: Retail experience is a plus, but passion and teamwork are key.
The predicted salary is between 11 - 12 € per hour.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
- Maximise profit
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
Doing the right processes and doing them right
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all “One Best Way” processes.
Leadership
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience
- Experience in a retail management or supervisory role – ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Duty Manager in Oxford employer: Iceland Foods Ltd.
As a Duty Manager at our Oxford location, you will be part of a company recognised as one of the Best Big Companies to Work For, where we prioritise our people and foster a supportive and inclusive work environment. With competitive pay, generous employee benefits including discounts, holiday allowances, and clear pathways for career development, we are committed to helping you grow while ensuring our customers receive the best service possible. Join us to make a meaningful impact in a vibrant retail setting that values teamwork and customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Duty Manager.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you’ve led a team or improved customer service. Be ready to share these stories during your interview to show you’re the right fit.
✨Tip Number 3
Be enthusiastic! Show your passion for retail and helping customers. A positive attitude can make a huge difference in how you come across to the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and starting your Iceland story!
We think you need these skills to ace Duty Manager in Oxford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering great customer service and supporting your team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail management or supervisory roles. We love seeing how your skills align with our values and the responsibilities of the Duty Manager position.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick sense of what you bring to the table!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them one of the Best Big Companies to Work For. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, leadership is key. Prepare examples from your past experiences where you've successfully led a team or managed a shift. Highlight how you engaged with your colleagues and contributed to a positive work environment, as this aligns perfectly with the company's focus on team engagement.
✨Demonstrate Customer-Centric Thinking
Since the role emphasises loving customers, be ready to discuss how you've gone above and beyond to enhance customer experience in previous roles. Share specific instances where your actions directly contributed to customer satisfaction and sales, reflecting the company's commitment to great service.
✨Prepare Questions That Matter
Interviews are a two-way street, so think of insightful questions to ask your interviewer. Inquire about the team culture, opportunities for personal development, or how they measure success in the Duty Manager role. This shows that you're not just interested in the job, but also in how you can grow within the company.
