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For Companies At a Glance
- Tasks: Lead a team while maximising sales and ensuring great customer service.
- Company: Join one of the Best Big Companies to Work For with a supportive culture.
- Benefits: Enjoy a 15% discount, 28 days holiday, and clear career pathways.
- Why this job: Make a real impact by leading a passionate team in a dynamic retail environment.
- Qualifications: Retail management experience preferred but not essential; strong communication skills required.
- Other info: Be part of an inclusive workplace that values personal development and teamwork.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business. As Team Leader you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Responsibilities
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to “sell a £1 & save a £1” to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Team Leader in Norwich employer: Iceland Foods Ltd.
Contact Detail:
Iceland Foods Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your ability to engage and develop great people.
✨Tip Number 3
Show your passion for customer service! Prepare to discuss how you would create an inclusive culture and ensure every customer feels valued. This aligns perfectly with the company's focus on loving their customers and looking after their teams.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show that you care about the role and the team.
We think you need these skills to ace Team Leader in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Leader role. Highlight your relevant experience in retail management or supervisory roles, and show us how you can engage and develop a great team.
Show Your Passion: We want to see your enthusiasm for the role! Share examples of how you've gone above and beyond for customers or your team in the past. Let us know why you're excited about joining our company!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This helps us understand your skills and experiences without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Team Leader position. We can’t wait to hear from you!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and how they support their teams. This will help you align your answers with what they’re looking for in a Team Leader.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experiences in retail management or supervisory roles. Prepare examples that highlight your ability to engage and develop team members, as well as how you’ve successfully led a team to achieve goals.
✨Demonstrate Your Customer Focus
Since the role emphasises loving customers, think of specific instances where you went above and beyond for customers. Share stories that illustrate your positive approach to service and how you’ve contributed to creating an inclusive environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, leadership style, and opportunities for personal development within the company. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
