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- Tasks: Lead a team and ensure great customer service while managing store operations.
- Company: Join a top-rated company that values its people and customers.
- Benefits: Enjoy discounts, holiday pay, and clear career progression opportunities.
- Other info: Flexible hours with evening and weekend shifts available.
- Why this job: Be part of a supportive team and make a real impact in retail.
- Qualifications: Retail experience is a plus, but passion and teamwork are key.
The predicted salary is between 11 - 12 ÂŁ per hour.
Norfolk | Norwich - Norwich Food Warehouse (1691) Ref 216191
Location: UNIT C HALL ROAD RETAIL PARK NORWICH NORFOLK NR4 6DH
Contract type: Part time
Salary: ÂŁ11.60 - ÂŁ12.71 per hour (Additional ÂŁ2.00 per hour whilst running the store)
Contracted hours: 16
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a ÂŁ2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all “One Best Way” processes.
Leadership:
- Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Additional Information:
- Must be able to work evenings and weekends.
- Must be over 18.
Duty Manager in Norwich employer: Iceland Foods Ltd.
Contact Detail:
Iceland Foods Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! As a Duty Manager, you'll need to lead by example. Think of examples from your past experiences where you've motivated a team or handled a tough situation. Be ready to share these stories during your interview.
✨Tip Number 3
Show your passion for customer service! Make sure to highlight any experiences where you've gone above and beyond for customers. This role is all about loving your customers, so let that enthusiasm shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and shows that you’re keen on the role.
We think you need these skills to ace Duty Manager in Norwich
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering great service and supporting your team. A little personality goes a long way!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail management or supervisory roles. We love seeing how your skills align with our values, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Use bullet points if it helps – we’re all about efficiency!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them one of the Best Big Companies to Work For. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, leadership is key. Prepare examples from your past experiences where you've successfully led a team or managed a situation. Highlight how you engaged with your colleagues and created an inclusive environment, as this aligns perfectly with the role's responsibilities.
✨Demonstrate Customer Focus
Since the company prides itself on loving its customers, be ready to discuss how you've gone above and beyond to deliver great service in previous roles. Share specific instances where you improved customer satisfaction or contributed to sales, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask at the end. Inquire about team dynamics, opportunities for personal development, or how they measure success in the Duty Manager role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.