At a Glance
- Tasks: Lead shifts, maximise sales, and create an inclusive team culture.
- Company: Join a top-rated company that values its people and customers.
- Benefits: Enjoy discounts, holiday pay, and clear career progression opportunities.
- Other info: Flexible part-time hours with a focus on personal development.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Retail experience is a plus, but passion and teamwork are key!
The predicted salary is between 11 - 12 £ per hour.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to “sell a £1 & save a £1” to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Duty Manager in Musselburgh employer: Iceland Foods Ltd.
As a proud recipient of the Best Big Companies to Work For accolade, we offer a vibrant and inclusive work culture in Musselburgh that prioritises both customer satisfaction and employee well-being. Our Duty Managers enjoy competitive pay, comprehensive benefits including a generous discount, and clear pathways for career advancement, all while being part of a team that values respect, enthusiasm, and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Musselburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your answers to common interview questions. Think about how your experience aligns with the role of Duty Manager and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable. First impressions matter, especially in retail where customer interaction is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Duty Manager in Musselburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your relevant experience in retail management or supervisory roles, and show us how you can engage and develop a great team.
Show Your Passion:We want to see your enthusiasm for customer service and team leadership. Share examples of how you've gone above and beyond to create an inclusive culture and deliver excellent service in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your skills and experiences that match the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and how they engage with their teams. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team or improved team engagement. Highlight your hands-on approach and how you set the pace for others.
✨Prepare for Situational Questions
Expect questions that ask how you would handle specific situations in the store. Think about scenarios related to customer service, team dynamics, and problem-solving. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the role and the company. You might ask about their approach to team development or how they measure success in the Duty Manager role.
