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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maximise store profits.
- Company: Join a leading retail brand known for its inclusive culture.
- Benefits: Enjoy a 15% discount, 28 days holiday, and a ÂŁ2 hourly supplement for shift management.
- Other info: Great opportunity for personal growth in a supportive environment.
- Why this job: Be part of a dynamic team that values your input and development.
- Qualifications: Experience in retail management and strong communication skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a ÂŁ2 supplement for every hour that you shift manage the store.
Key responsibilities
- Maximise profit
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
- Doing the right processes and doing them right
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership
- Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience
- Proven experience in a retail management or supervisory role.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday.
Shift Manager (Inside M25) in London employer: Iceland Foods Ltd.
Contact Detail:
Iceland Foods Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager (Inside M25) in London
✨Tip Number 1
Network like a pro! Chat with folks in the industry, attend local events, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a Shift Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to retail management. We recommend role-playing with a friend to get comfortable with your responses and showcase your leadership skills.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you’ve gone above and beyond for customers or improved team engagement. It’s all about demonstrating that you care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Shift Manager (Inside M25) in London
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail shine through! We want to see how much you love working with customers and driving sales. Share any relevant experiences that highlight your passion for the industry.
Tailor Your Application: Make sure to customise your application to match the Shift Manager role. Highlight your previous management experience and how it aligns with our values of teamwork and customer service. We appreciate when candidates take the time to connect their skills to what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We value clarity, so make sure your key achievements and skills are easy to spot. Use bullet points if it helps to break down your experience – we love a well-organised application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Shift Manager inside the M25. Familiarise yourself with the key responsibilities and how they contribute to the store's success. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since leadership is crucial for this role, think of examples from your past experiences where you've successfully led a team or improved team dynamics. Be ready to discuss how you engage and develop people, as well as how you create an inclusive culture in the workplace.
✨Demonstrate Customer Focus
Prepare to talk about how you prioritise customer service. Share specific instances where you've gone above and beyond to ensure a great shopping experience. Remember, the company values being the best place to shop, so showing your commitment to customer satisfaction will set you apart.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges on the shop floor. Think about situations where you've maximised profit or improved availability for customers, and be prepared to explain your thought process and actions.