At a Glance
- Tasks: Lead a team, manage shifts, and ensure great customer service in a retail environment.
- Company: Join one of the Best Big Companies to Work For with a focus on people and culture.
- Benefits: Enjoy competitive pay, discounts, holiday leave, and career development opportunities.
- Other info: Be part of a supportive workplace that values inclusivity and personal growth.
- Why this job: Make a real impact by leading a passionate team and enhancing customer experiences.
- Qualifications: Retail management experience is a plus, but enthusiasm and teamwork are key.
The predicted salary is between 11 - 12 £ per hour.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to “sell a £1 & save a £1” to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience: Experience in a retail management or supervisory role ideal but not essential. Communicates effectively with every colleague to deliver store tasks first time, every time. Plans and organises the shift, using every member of the team. Provides balanced feedback when needed to improve the performance of every colleague. Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer: 15% discount in all Iceland and The Food Warehouse stores. 28 days holiday (including Bank Holidays). Christmas vouchers – increasing with length of service. Refer a Friend scheme. Christmas saving schemes. Long service awards. Option to join a healthcare plan. Grocery Aid for free and confidential financial, emotional and practical support. Clear career pathways with opportunities for development and progression. A supportive and inclusive work environment.
Duty Manager in Kendal employer: Iceland Foods Ltd.
As a proud recipient of the Best Big Companies to Work For accolade, we prioritise our employees' well-being and development, making us an exceptional employer in Kendal. Our Duty Managers enjoy competitive pay, generous discounts, and a supportive work culture that fosters personal growth and inclusivity. With clear career pathways and a commitment to employee engagement, we ensure that every team member can thrive while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Kendal
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and what makes them tick. This way, you can show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you'll come across when it’s time to shine.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart appearance shows you mean business and respect the opportunity. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Duty Manager in Kendal
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering great service and supporting your team. Share any relevant experiences that highlight your commitment to customer satisfaction.
Tailor Your CV:Make sure your CV is tailored to the Duty Manager position. Highlight your retail experience and any leadership roles you've had. We love seeing how your skills align with our values, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do just that in your written application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and team engagement. This will help you align your answers with what they’re looking for in a Duty Manager.
✨Showcase Your Leadership Skills
As a Duty Manager, leadership is key. Prepare examples from your past experiences where you’ve successfully led a team or improved team dynamics. Highlight how you can motivate others and create an inclusive environment.
✨Demonstrate Your Retail Knowledge
Brush up on retail management practices, especially around stock availability and sales strategies. Be ready to discuss how you would implement the 'sell a £1 & save a £1' initiative to drive sales in the store.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team culture, training opportunities, and how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
