At a Glance
- Tasks: Lead a dynamic retail team and maximise store profits while ensuring great customer service.
- Company: Join one of the Best Big Companies to Work For, known for valuing its people.
- Benefits: Enjoy a competitive salary, 15% discount, 28 days holiday, and clear career pathways.
- Other info: Be part of an inclusive culture that encourages personal development and teamwork.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Retail management experience is a plus, but passion and communication skills matter most.
The predicted salary is between 24168 - 26400 £ per year.
Glasgow | Auldhouse - Auldhouse Food Warehouse (1521) Ref 216944 Category Retail Assistant Location Glasgow Contract type Full time Salary £11.60 - £12.71 per hour (Additional £2.00 per hour whilst running the store) Company Contracted hours 16
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to “sell a £1 & save a £1” to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Store Duty Manager — Lead a High-Impact Retail Team in Glasgow employer: Iceland Foods Ltd.
As a leading employer in the retail sector, Auldhouse Food Warehouse offers a vibrant and inclusive work culture where team members are valued and supported. With competitive pay, generous employee benefits including discounts, holiday allowances, and clear pathways for career progression, we prioritise the growth and well-being of our staff. Join us in Glasgow to be part of a dynamic team that is committed to delivering exceptional service while fostering personal development and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Store Duty Manager — Lead a High-Impact Retail Team in Glasgow
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated a team or handled a tough situation. Being able to share these stories will demonstrate your capability as a Duty Manager and how you can contribute to their success.
✨Tip Number 3
Don’t just focus on your experience; highlight your passion for retail and customer service. Show them that you genuinely care about creating a positive shopping experience and that you’re excited about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to start your Iceland story!
We think you need these skills to ace Store Duty Manager — Lead a High-Impact Retail Team in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any retail management or supervisory roles you've had, and don’t forget to showcase your ability to engage and develop a team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for retail and how you can contribute to our inclusive culture. Mention specific examples of how you've maximised profit or improved team performance in the past.
Showcase Your Leadership Style:We’re looking for someone who can lead with enthusiasm and care. In your application, share your leadership philosophy and how you’ve successfully motivated teams in previous roles. This will help us see how you fit into our culture!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent achievements. Understanding their commitment to customer service and team engagement will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved team performance. This will demonstrate your capability to engage and develop great people.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations in the store. Think about scenarios related to customer service, team dynamics, and sales strategies. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team culture, opportunities for personal development, or how success is measured in the role. This shows your genuine interest in the position and the company.
