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- Tasks: Lead a team, drive sales, and ensure great customer experiences.
- Company: Join one of the Best Big Companies to Work For with a supportive culture.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways.
- Other info: Be part of an inclusive environment with opportunities for growth.
- Why this job: Make a real impact while developing your leadership skills in retail.
- Qualifications: Retail management experience is a plus, but passion and teamwork matter most.
The predicted salary is between 30000 - 40000 ÂŁ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a ÂŁ2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Maximise profit.
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers.
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Duty Manager (Inside M25) employer: Iceland Foods Ltd.
Contact Detail:
Iceland Foods Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager (Inside M25)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with their values, especially around customer service and teamwork. We want you to shine!
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision. Don't forget to apply through our website for the best chance!
We think you need these skills to ace Duty Manager (Inside M25)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering great service and supporting your team. Share any relevant experiences that highlight your commitment to customer satisfaction.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities mentioned in the job description. We love it when candidates connect their skills and experiences directly to what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Highlight your achievements and skills in a way that’s easy for us to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and team engagement, as this will help you align your answers with what they’re looking for in a Duty Manager.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and how you’ve successfully managed teams in the past. Share specific examples of how you’ve motivated colleagues and created an inclusive environment, as this is key for the role.
✨Demonstrate Your Retail Knowledge
Brush up on retail management principles and be ready to talk about how you would maximise profit and ensure great availability for customers. Think of ways you can contribute to initiatives like 'sell a ÂŁ1 & save a ÂŁ1' and be ready to share your ideas.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might ask about their approach to team development or how they measure success in the Duty Manager position.