At a Glance
- Tasks: Lead a team, maximise profits, and ensure great customer experiences in-store.
- Company: Join the vibrant team at Irvine Food Warehouse, part of Iceland.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career progression.
- Other info: Flexible hours and a supportive environment for personal growth.
- Why this job: Be a key player in creating an inclusive culture while developing your leadership skills.
- Qualifications: Retail management experience is a plus, but passion and teamwork are essential.
The predicted salary is between 24 - 25 £ per hour.
We are looking for a Duty Manager to work as a Retail Assistant in Irvine Food Warehouse (1648), North Ayrshire, part time contract. Salary ranges from £11.20 to £12.27 per hour, with an additional £2.00 per hour when managing shifts. The role requires 24 contracted hours.
Key responsibilities
- Maximise profit and have a clear focus on delivering great availability for your customers.
- Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people.
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What we offer
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Duty Manager employer: Iceland Foods Ltd.
Iceland Foods Ltd. is an excellent employer that values its HR professionals by providing a supportive work culture and opportunities for growth within the dynamic environment of Deeside. Employees benefit from competitive perks such as discounts at Iceland stores, generous holiday entitlement, and free onsite parking, making it a rewarding place to develop your career in HR case management.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with their key responsibilities, like maximising profit and engaging with the team.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the Duty Manager role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your retail experience and any leadership skills you have, as we want to see how you can maximise profit and engage with our team.
Show Your Passion:Let your enthusiasm shine through! We love candidates who are genuinely excited about providing great customer service and creating an inclusive culture. Share examples of how you've done this in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Duty Manager. Familiarise yourself with concepts like maximising profit and engaging with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing teams or leading shifts. Think of specific examples where you've motivated your team or improved performance. This is your chance to shine a light on your leadership style and how it aligns with the company's values.
✨Engage with the Interviewer
Interviews are a two-way street! Prepare some questions about the store's culture or how they support personal development. This shows that you’re not just looking for any job, but that you’re keen on being part of their team and contributing positively.
✨Demonstrate Your Customer Focus
Since customer service is key in this role, be prepared to share examples of how you've gone above and beyond for customers in the past. Highlighting your commitment to providing excellent service will resonate well with the interviewers.
