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- Tasks: Lead shifts, support your team, and ensure a great shopping experience for customers.
- Company: Join one of the Best Big Companies to Work For, dedicated to customer care and team support.
- Benefits: Enjoy 15% store discount, 28 days holiday, and clear career progression opportunities.
- Why this job: Be part of an inclusive culture that values personal development and teamwork.
- Qualifications: Retail management experience is a plus, but effective communication and enthusiasm are key.
- Other info: Flexible hours available; apply now to kickstart your Iceland journey!
Cheshire | Warrington – Warrington Food Warehouse (1509)
Ref 204191 Category Retail Assistant Location Warrington Food Warehouse Contract type Part time Salary £11.20 – £12.27 per hour (Additional £2.00 per hour whilst running the store) Company Contracted hours 7.5 Description
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.
As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
Maximise profit:
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people:
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right:
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all “One Best Way” processes.
Leadership:
Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Additional Information Fully flexible
#J-18808-Ljbffr
Duty Manager employer: Iceland Foods Ltd.
Contact Detail:
Iceland Foods Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since we pride ourselves on being one of the Best Big Companies to Work For, showing that you understand and align with our commitment to customer service and team engagement can set you apart during the interview.
✨Tip Number 2
Highlight your leadership skills in your conversations. As a Duty Manager, you'll need to inspire and motivate your team, so be ready to share examples of how you've successfully led a team or improved team dynamics in previous roles.
✨Tip Number 3
Prepare to discuss your approach to maximising profit and sales. We value proactive strategies, so think about how you can contribute to initiatives like 'sell a £1 & save a £1' and be ready to share your ideas on driving sales in the store.
✨Tip Number 4
Demonstrate your commitment to personal development. We encourage our team members to up-skill and grow, so be prepared to talk about how you’ve taken initiative in your own learning and how you plan to support your team’s development as well.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management or supervisory roles. Emphasise any leadership skills and customer service achievements that align with the responsibilities of a Duty Manager.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to customer service. Mention specific examples of how you've engaged and developed teams in previous roles, as this is key for the position.
Highlight Relevant Skills: In your application, focus on skills such as effective communication, planning and organisation, and the ability to provide constructive feedback. These are essential for the Duty Manager role and should be clearly demonstrated.
Show Enthusiasm for the Company: Research the company culture and values, and express your enthusiasm for joining a team that prioritises customer care and employee development. This will help you stand out as a candidate who aligns with their mission.
How to prepare for a job interview at Iceland Foods Ltd.
✨Show Your Passion for Customer Service
As a Duty Manager, your role revolves around customer satisfaction. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to the company's values.
✨Highlight Your Leadership Skills
Discuss your experience in leading teams, even if it's informal. Share specific instances where you motivated your colleagues or resolved conflicts. This will show that you can effectively manage and engage a team.
✨Demonstrate Your Problem-Solving Abilities
Retail can be unpredictable, so be ready to discuss how you've handled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your critical thinking skills.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the store's culture, team dynamics, or growth opportunities. This shows your genuine interest in the position and the company.
