At a Glance
- Tasks: Lead a team, maximise sales, and ensure great customer service.
- Company: Join a top-rated company that values its people and customers.
- Benefits: Enjoy discounts, holiday pay, and clear career progression.
- Other info: Dynamic role with opportunities for personal development and growth.
- Why this job: Make a real impact in a supportive and inclusive environment.
- Qualifications: Retail experience preferred but not essential; strong communication skills needed.
The predicted salary is between 30000 - 32000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to “sell a £1 & save a £1” to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Duty Manager in Dorchester employer: Iceland Foods Ltd.
As a leading employer in Dorchester, we pride ourselves on fostering a supportive and inclusive work environment where our Duty Managers can thrive. With competitive pay, generous benefits including a 15% discount across all stores, and clear pathways for career development, we are committed to investing in our team's growth and well-being. Join us to be part of a company that values its people and prioritises customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Dorchester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail industry. A personal recommendation can go a long way in landing that Duty Manager role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us that you understand what it means to love customers and look after teams. Bring examples of how you've done this in your previous roles!
✨Tip Number 3
Practice your leadership skills! Think about how you can engage and develop your team. Be ready to share your ideas on creating an inclusive culture during your interview – we want to hear your passion!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and starting your Iceland story!
We think you need these skills to ace Duty Manager in Dorchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any retail management or supervisory roles you've had, and don’t forget to showcase your ability to engage and develop a team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to creating an inclusive culture. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Leadership Skills:In your application, emphasise your leadership style and how you plan to motivate your team. We love candidates who can set the pace and deliver great results while being approachable and respectful.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at Iceland.
How to prepare for a job interview at Iceland Foods Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them one of the Best Big Companies to Work For. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed a shift. Highlight how you engaged with your colleagues and contributed to a positive work environment.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations in the store. Think about scenarios related to customer service, team dynamics, and problem-solving. Practising your responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's culture, team engagement initiatives, or opportunities for personal development. This shows you're proactive and genuinely interested in contributing to their success.
