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For Companies At a Glance
- Tasks: Lead the team, maximise profit, and ensure smooth store operations.
- Company: Join one of the Best Big Companies to Work For, dedicated to customers and team welfare.
- Benefits: Enjoy 15% discount, 33 days holiday, and clear career pathways.
- Why this job: Be part of a supportive culture that values teamwork and personal growth.
- Qualifications: Retail management experience and strong leadership skills are essential.
- Other info: Flexible working across different stores and opportunities for development.
The predicted salary is between 28800 - 43200 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.
As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. Key responsibilities include:
- Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
- Focus on delivering great availability and cost controls through excellent processes.
- Create a culture of "sell a £, save a £" to maximise store sales and profit.
- Deliver on all agreed KPIs.
- Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
- Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
- Foster an inclusive culture where everyone can be their best at work.
- Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
- Manage the team effectively using performance processes and continuous conversations.
- Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
- Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
- Ensure all cash handling and security policies and processes are fully implemented in the store.
- Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.
- Ensure legal compliance across all areas to minimise any risk to the business.
- Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
Leadership:
- Lead by example to get the best from the team and provide the best service to customers.
- Be approachable and respectful to customers and colleagues.
- Work together with enthusiasm and take action to reduce waste.
- Show consideration for the business and its people.
- Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
- Communicate effectively, having regular conversations and listening to understand.
- Plan in advance, prioritising key tasks and activities.
- Set the pace of the team by being hands-on to deliver a great store.
- Solve problems by making the right decisions for the store.
- Coach the team by asking the right questions to drive performance and help them be their best.
- Delegate tasks at the right time to the right colleagues.
- Motivate the team to deliver consistent operational standards.
Required skills & experience:
- Proven experience in a retail management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage priorities.
- Customer-focused with a passion for delivering outstanding service.
- Strong problem-solving and decision-making abilities.
- Flexibility to work across different stores.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 33 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Deputy Manager employer: Iceland Foods Ltd.
Contact Detail:
Iceland Foods Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. As a Deputy Manager, you'll need to embody these values in your leadership style. Research how they prioritise customer service and team engagement, and think about how you can demonstrate this in your interactions during the interview.
✨Tip Number 2
Prepare specific examples from your previous experience that showcase your leadership skills and ability to drive team performance. Think about times when you've successfully managed a team or improved store operations, as these will be key talking points in your discussions.
✨Tip Number 3
Understand the importance of KPIs in retail management. Be ready to discuss how you've used data to inform decisions and improve sales or operational efficiency in past roles. This will show that you're results-driven and capable of meeting the expectations of the role.
✨Tip Number 4
Demonstrate your commitment to fostering an inclusive workplace. Think about how you've previously supported team members' development and created a positive work environment. This aligns with the company's focus on team engagement and will resonate well with the hiring managers.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Deputy Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant retail management experience. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for retail and customer service. Mention specific examples of how you've successfully led teams or improved store performance in the past, and explain why you want to work for this company.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Iceland Foods Ltd.
✨Show Your Leadership Skills
As a Deputy Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led a team in the past, highlighting your approach to motivating and engaging team members.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to retail management. During the interview, discuss how you would review sales and operations data to drive improvements, showcasing your analytical skills.
✨Emphasise Customer Focus
Since the role involves delivering outstanding service, be ready to talk about your customer service philosophy. Share specific instances where you went above and beyond to meet customer needs and how that positively impacted the business.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think of examples where you've had to make tough decisions or resolve conflicts, and explain your thought process and the outcomes.
