At a Glance
- Tasks: Lead a retail team, maximise profits, and ensure great customer service.
- Company: Join one of the Best Big Companies to Work For with a supportive culture.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways.
- Other info: Inclusive workplace with opportunities for personal development and progression.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Retail management experience preferred but not essential; strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business. As Team Leader you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to “sell a £1 & save a £1” to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Retail Team Lead — Elevate Training, Service & Sales in Darwen employer: Iceland Foods Ltd.
As a proud member of the Best Big Companies to Work For, we prioritise our people and foster a supportive, inclusive work culture that encourages personal development and team engagement. With competitive benefits such as a 15% discount across all stores, generous holiday allowances, and clear pathways for career progression, joining us as a Retail Team Lead means being part of a dynamic team dedicated to delivering exceptional service while growing together in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Lead — Elevate Training, Service & Sales in Darwen
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your ability to engage and develop great people.
✨Tip Number 3
Show your passion for customer service! Prepare to discuss how you would create an inclusive culture and ensure every customer feels valued. This aligns perfectly with their focus on loving customers and looking after teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and starting your Iceland story!
We think you need these skills to ace Retail Team Lead — Elevate Training, Service & Sales in Darwen
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you genuinely care about making a difference for our customers and your team!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the Team Leader role. We love seeing how your past experiences can contribute to our mission of providing excellent service.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us get a quick understanding of what you bring to the table!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and team engagement. This will help you align your answers with what they’re looking for in a Team Leader.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experiences in retail management or supervisory roles. Highlight specific examples where you’ve successfully led a team, improved sales, or enhanced customer satisfaction. This will demonstrate your capability to fulfil the leadership aspect of the role.
✨Engage with the Interviewers
During the interview, make sure to engage with your interviewers. Ask questions about their team culture and how they support personal development. This shows that you’re genuinely interested in being part of their team and are keen on contributing positively.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you handle challenges in a retail environment. Whether it’s managing stock availability or resolving customer complaints, share specific instances where you’ve taken proactive steps to solve problems. This will highlight your ability to think on your feet and lead effectively.
