At a Glance
- Tasks: Lead shifts, engage with customers, and support your team in a vibrant retail environment.
- Company: Join a top-rated company that values its people and customers.
- Benefits: Enjoy competitive pay, discounts, holiday leave, and career growth opportunities.
- Other info: Be part of a dynamic team with clear pathways for progression.
- Why this job: Make a real impact while developing your leadership skills in a supportive atmosphere.
- Qualifications: Retail experience is a plus, but passion and teamwork are what we value most.
The predicted salary is between 11 - 12 € per hour.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.
Key responsibilities
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to “sell a £1 & save a £1” to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience:
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Duty Manager in Coatbridge employer: Iceland Foods Ltd.
As a proud recipient of the Best Big Companies to Work For accolade, we prioritise our employees' well-being and development at our Coatbridge Food Warehouse. With competitive pay, generous discounts, and a commitment to fostering an inclusive culture, we offer clear career pathways and numerous benefits that ensure our Duty Managers thrive both personally and professionally in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Coatbridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Duty Manager role.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've engaged and developed your team in previous roles. Highlighting your ability to create an inclusive culture will definitely catch their attention.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Duty Manager in Coatbridge
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering great service and supporting your team. Share any relevant experiences that highlight your commitment to customer satisfaction.
Tailor Your CV:Make sure your CV is tailored to the Duty Manager position. Highlight your retail experience and any leadership roles you've had. We love seeing how your skills align with our values, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them one of the Best Big Companies to Work For. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your ability to lead and engage a team. Prepare examples from your past experiences where you've successfully managed a team or improved team dynamics. Highlight how you can create an inclusive culture and support your colleagues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to handle difficult situations or improve store performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. Inquire about the team culture, opportunities for personal development, or how success is measured in the role. This shows you're proactive and genuinely interested in contributing to the business.
