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- Tasks: Lead a team, maximise profits, and ensure great customer service in-store.
- Company: Join a top-rated company that values its people and customers.
- Benefits: Enjoy discounts, holiday pay, and clear career progression opportunities.
- Other info: Be part of an inclusive culture where everyone can thrive.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Retail management experience is a plus, but passion and teamwork are key.
The predicted salary is between 24 - 25 ÂŁ per hour.
Location: Bury
Contract type: Full time
Salary: ÂŁ11.60 - ÂŁ12.71 per hour (Additional ÂŁ2.00 per hour whilst running the store)
Company Contracted hours: 24
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a ÂŁ2 per hour supplement for the time that you manage shifts.
Key responsibilities include:
- Maximise profit
- Have a clear focus on delivering great availability for your customers.
- Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
- Deliver on all agreed actions set for you by your line manager.
Engage, develop & retain great people
- Proactively support and work with the Talking Shop Rep in your store.
- Support team engagement in your store.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
Doing the right processes and doing them right
- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
- Follow and implement all cash handling and security policies & processes.
- Play your part in providing the best digital service through implementing all “One Best Way” processes.
Leadership
- Love your customers by being approachable.
- Look after our own by being respectful.
- Work together by being enthusiastic.
- Hate waste by taking action.
- Care about the business and our people by being considerate.
Required skills & experience
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Duty Manager in Bury St Edmunds employer: Iceland Foods Ltd.
Contact Detail:
Iceland Foods Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to current employees at the Bury Food Warehouse on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to retail management. Think about how you would handle customer complaints or motivate your team. We want you to shine!
✨Tip Number 3
Show your passion for customer service during the interview. Share examples of how you've gone above and beyond for customers in the past. It’s all about that positive vibe!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Duty Manager in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any retail management or supervisory roles you've had, and don’t forget to showcase your ability to engage and develop a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to creating an inclusive culture. Be sure to mention why you want to work with us at StudySmarter.
Showcase Your Leadership Skills: As a Duty Manager, leadership is key. In your application, share examples of how you've motivated a team or improved store performance. We love seeing candidates who can set the pace and lead by example!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their commitment to customer service and team engagement. This will help you align your answers with what they’re looking for in a Duty Manager.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can create an inclusive culture and engage your colleagues.
✨Demonstrate Your Retail Knowledge
Brush up on retail management principles, especially around maximising profit and ensuring great availability for customers. Be ready to discuss how you would implement the 'One Best Way' processes and improve store performance.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.