At a Glance
- Tasks: Maximise profit and engage with customers while leading a dynamic retail team.
- Company: Join a supportive and inclusive retail environment at Iceland.
- Benefits: Enjoy 15% discount, 28 days holiday, and clear career pathways.
- Other info: Great opportunities for personal development and progression await you.
- Why this job: Make a real impact in a fun, fast-paced retail setting.
- Qualifications: Retail management experience is a plus, but passion and teamwork matter most.
The predicted salary is between 11 - 12 € per hour.
Ref 216392
Category: Retail Assistant
Location: Horwich
Contract type: Part time
Salary: £11.60 - £12.71 per hour (Additional £2.00 per hour whilst running the store)
Company Contracted hours: 24
Key responsibilities
- Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to “sell a £1 & save a £1” to help drive sales. Deliver on all agreed actions set for you by your line manager.
- Engage, develop & retain great people: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Play a part in creating an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
- Doing the right processes and doing them right: Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. Follow and implement all cash handling and security policies & processes. Play your part in providing the best digital service through implementing all “One Best Way” processes.
- Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: Love your customers by being approachable. Look after our own by being respectful. Work together by being enthusiastic. Hate waste by taking action. Care about the business and our people by being considerate.
Required skills & experience
- Experience in a retail management or supervisory role ideal but not essential.
- Communicates effectively with every colleague to deliver store tasks first time, every time.
- Plans and organises the shift, using every member of the team.
- Provides balanced feedback when needed to improve the performance of every colleague.
- Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer
- 15% discount in all Iceland and The Food Warehouse stores.
- 28 days holiday (including Bank Holidays).
- Christmas vouchers – increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Duty Manager in Bolton employer: Iceland Foods Ltd.
As a Duty Manager at our Horwich location, you will thrive in a supportive and inclusive work environment that prioritises employee development and engagement. With competitive pay, generous holiday allowances, and a range of benefits including discounts and healthcare options, we are committed to fostering a culture where every team member can excel and contribute to our shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Bolton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've led a team or improved processes. This is key for a Duty Manager role, so be ready to share!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Duty Manager in Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your relevant experience in retail management or supervisory roles, and show us how you can maximise profit and engage with the team.
Showcase Your Leadership Skills:We want to see your leadership style! Share examples of how you've motivated a team or improved customer service in previous roles. Remember, being approachable and enthusiastic is key!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, products, and any recent promotions. This shows your genuine interest in the role and helps you answer questions about how you would maximise profit and improve customer experience.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and how you engage and develop team members. Think of specific examples where you've motivated a team or resolved conflicts, as this will demonstrate your ability to create an inclusive culture.
✨Understand the Importance of Processes
Familiarise yourself with cash handling and security policies relevant to the role. Be ready to explain how you would ensure these processes are followed while maintaining a positive customer service experience.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to team engagement or how they measure success in the role. It shows that you’re proactive and genuinely interested in contributing to their goals.
