At a Glance
- Tasks: Provide expert HR advice and manage complex cases across the UK.
- Company: Join a growing business that values its people and fosters a supportive culture.
- Benefits: Company car, competitive salary, and opportunities for professional development.
- Other info: Flexible working environment with opportunities for career advancement.
- Why this job: Make a real impact by supporting managers and shaping HR practices nationwide.
- Qualifications: Experience in managing HR cases and strong knowledge of UK employment law.
The predicted salary is between 40000 - 50000 £ per year.
We understand that success is achieved through our people, and we are searching for a committed and passionate HR Case Manager to join our growing business on a permanent basis. The candidate will preferably be based around the Croydon or Kent area of England. The role is field based with nationwide travel. A company car is provided and therefore a full UK Driving Licence is required for this role.
PURPOSE OF THE ROLE
To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business. To provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations. This includes reviewing investigation reports and complex letters or communications. To provide active support to managers in the day to day case management of serious / complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework.
In this role you can expect to:
- Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders.
- Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales.
- Where appropriate, provide face to face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations.
- Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures and guidelines.
- Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.
- Work autonomously whilst using own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required.
- Take every opportunity to coach managers in aspects of people management including communication, robust decision making, fairness and consistency and application.
- Review and prepare (where appropriate) letters/documents in readiness for and after formal hearings and providing feedback to Managers where required.
- Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensuring personnel database reflects accurately.
You should apply if you have:
- Proven track record of managing a range of complex HR cases.
- Demonstrable, comprehensive up to date working knowledge of UK employment law and legislation and its implications for employers.
- Confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative whilst at times of challenge can hold your own.
- Strong partnership working with a variety of stakeholders.
- Ideally CIPD qualified (Level 7).
- Experience of applying a commercial and pragmatic approach to providing HR risk based solutions to difficult issues that arise within challenging situations.
- Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback.
- Good analytical and problem solving skills.
- Full UK Driving licence (field based roles).
HR Case Manager - Field Based ( Nationwide travel) in Ashford employer: Iceland Foods Ltd.
Join a dynamic and supportive team as an HR Case Manager, where your expertise will be valued and your professional growth encouraged. With a focus on collaboration and effective communication, we offer a flexible work culture that prioritises employee well-being and development. Enjoy the unique advantage of nationwide travel while receiving a company car, ensuring you have the tools needed to succeed in managing complex HR cases across various locations.
StudySmarter Expert Advice🤫
We think this is how you could land HR Case Manager - Field Based ( Nationwide travel) in Ashford
✨Tip Number 1
Network like a pro! Get out there and connect with HR professionals in your area. Attend local events or join online forums to meet people who can help you land that HR Case Manager role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain your experience with complex HR cases and how you can add value to their team.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It shows your enthusiasm and keeps you on their radar.
✨Tip Number 4
Apply through our website! We’re always looking for passionate individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace HR Case Manager - Field Based ( Nationwide travel) in Ashford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HR Case Manager role. Highlight your experience with complex HR cases and any relevant qualifications, like your CIPD Level 7. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your understanding of UK employment law and your approach to managing people matters.
Showcase Your Communication Skills:Since this role involves advising managers at all levels, it's crucial to demonstrate your communication skills in your application. Use clear and engaging language, and maybe even share an example of how you've successfully navigated a challenging HR situation.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Iceland Foods Ltd.
✨Know Your HR Stuff
Make sure you brush up on your knowledge of UK employment law and the specific HR policies relevant to the company. Being able to discuss recent changes in legislation or how you've applied your knowledge in past roles will show that you're not just familiar with the basics, but that you’re genuinely engaged with the field.
✨Showcase Your Case Management Skills
Prepare examples of complex HR cases you've managed in the past. Be ready to discuss the challenges you faced, the solutions you implemented, and the outcomes. This will demonstrate your ability to handle serious conduct matters and employee relations issues effectively.
✨Practice Your Communication Style
Since the role requires clear and engaging communication, practice articulating your thoughts in a concise manner. You might even want to role-play potential scenarios with a friend to ensure you can convey your ideas confidently, especially when discussing sensitive topics.
✨Be Ready for Real-Life Scenarios
Expect situational questions that test your problem-solving skills. Think about how you would approach various HR dilemmas, such as managing suspensions or conducting investigations. Showing that you can think on your feet and provide pragmatic solutions will set you apart.
