At a Glance
- Tasks: Support digital operations by managing store queries and implementing solutions.
- Company: Join a top-rated company that values its people and customers.
- Benefits: Competitive salary, 25 days holiday, and excellent benefits package.
- Other info: Flexible working pattern with remote work options after training.
- Why this job: Be part of a collaborative team and make a real impact in a fast-paced environment.
- Qualifications: Proficient in Microsoft Office, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Network Support Planner to join our growing business on a 12 month FTC- 30 hours.
Please note the working pattern is Sunday to Wednesday (WFH on Sundays after training period) when you will be required to work 4 days in the office during the week. You will also be required to cover holidays for the other Network Support Planner which will be Saturday to Tuesday.
Purpose of the roleThe successful candidate will provide support to digital operations stores by processing store issues or queries in a swift and efficient manner. In this role you can expect to:
- Manage and triage store queries and issues
- Implement Ecommerce same day pricing strategy
- Check store slots, comply with agreed hours and windows for online trading
- Work collaboratively across Ecommerce, digital operations and retail to successfully implement changes
- Assess and implement resolutions for identified store issues
- Identify and implement proactive solutions for store issues
- Implement agreed store change projects within delivery model
- Provide weekend cover for digital operations stores, including actioning of weekend same day pricing adjustments relative to customer demand
- You are proficient with Microsoft Office, advanced Excel is desirable
- You are a strong communicator, both verbally and written
- You have good attention to detail
- You have a sense of urgency and pace in managing your workload
- You have a proactive approach in dealing with problems and queries in a busy and fast paced environment
- Collaborative environment
- A competitive salary with an excellent benefits package
- 25 days holiday, plus 8 days
Network Support Planner - 12 months Fixed Term - 30 hours in London employer: Iceland Food Group
Alphington Lodge is an exceptional employer, offering a supportive work culture that prioritises the well-being and professional growth of its staff. With competitive salaries and a commitment to employee development, this role as Deputy Manager provides a unique opportunity to make a meaningful impact in the lives of residents while enjoying a fulfilling career in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Planner - 12 months Fixed Term - 30 hours in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Iceland Food Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Iceland Food Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Network Support Planner - 12 months Fixed Term - 30 hours in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Iceland Food Group.
How to prepare for a job interview at Iceland Food Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Iceland Food Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Iceland Food Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
