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For Companies At a Glance
- Tasks: Build customer relationships and manage accounts while achieving sales targets.
- Company: Join Iceland International, a top-rated company with over 30 years of global presence.
- Benefits: Enjoy competitive salary, 25 days holiday, discounts, and enhanced parental leave.
- Why this job: Be a key player in a collaborative environment with opportunities for growth and travel.
- Qualifications: Strong communication, project management skills, and proficiency in Microsoft Office required.
- Other info: Opportunity to become a Brand Ambassador for Iceland foods internationally.
The predicted salary is between 36000 - 60000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate International Account Manager to join our growing business. Iceland International has been operating for over 30 years and has a brand presence in over 63 countries, with great interest coming in weekly from other countries.
Purpose of the role
As an International Account Manager, you will serve as the main point of contact in all matters related to customer concerns and needs. In this role you can expect to:
- Build and strengthen customer relationships to achieve long-term partnerships
- Maintain accurate customer records, keeping track of any contract updates and renewals
- Work with International and other internal teams to develop strategic plans and ensure KPIs are being met
- Develop a thorough understanding of our business and products to better upsell to our international customers
- Handle enquiries and requests from customers and address their requirements
- Stay on top of accounts, making sure they receive regular relevant information to ensure the customer requirements are met
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Generate progress reports for clients and senior leaders within the organisation
- Identify upsell, cross-sell and development opportunities and communicate with the sales team regularly
- Take full accountability to achieve and ideally exceed set sales targets and levels of customer service
- Carry out effective and strategic market research to identify and review business opportunities and subsequently provide recommendations and insight for the development in that market
- Become a Brand Ambassador for Iceland foods on the international stage promoting the Iceland brand throughout the world
- Ensure Iceland UK colleagues and stakeholders are informed and engaged in the positive development of Iceland International
You should apply if you:
- Are a strong and collaborative influencer, able to operate effectively at all levels of seniority including senior execs and business owners
- Have strong networking and relationship skills, ability to communicate at all levels
- Have great project management skills
- Have a strategic mindset with a creative and innovative approach
- Have strong commercial and financial awareness
- Have excellent interpersonal and verbal and written communication skills
- Are able to work independently with high levels of team motivation and personal drive
- Are highly performance oriented focused on continuous improvement
- Are highly organised and able to make decisions
- Are willing to regularly travel overseas and work out of hours
- Are proficient with Microsoft Office and CRM databases
- Have a well-structured and organised approach to work and manage multiple stakeholders and projects in different time zones, languages, and cultures
- Have excellent networking abilities
What to expect from us:
- Collaborative environment
- A very competitive salary with an excellent benefits package
- 25 days holiday, plus 8 days bank holiday
- 15% store discount, 30% club individual restaurant discount
- Discounted gym membership
- Enhanced maternity/paternity leave
- Long service awards
- Reward & recognition
International Account Manager employer: Iceland Food Group
Contact Detail:
Iceland Food Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Account Manager
✨Tip Number 1
Familiarise yourself with Iceland's brand and values. Understanding our mission and how we operate in the international market will help you connect with potential clients and demonstrate your commitment to our goals.
✨Tip Number 2
Network actively within the industry. Attend relevant events or webinars where you can meet professionals in international account management. Building relationships now can give you an edge when applying for the role.
✨Tip Number 3
Showcase your project management skills by discussing past experiences where you've successfully managed multiple stakeholders. This will highlight your ability to handle the diverse demands of the role.
✨Tip Number 4
Prepare to discuss your strategic mindset. Think of examples where you've identified business opportunities or improved processes, as this aligns with our focus on continuous improvement and achieving sales targets.
We think you need these skills to ace International Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of International Account Manager. Focus on your relationship-building abilities, project management skills, and any experience in international markets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your strategic mindset. Mention specific examples of how you've successfully managed accounts or built relationships in previous roles.
Highlight Relevant Skills: In your application, emphasise your networking abilities, commercial awareness, and proficiency with Microsoft Office and CRM databases. These are key skills for the position and should be clearly stated.
Showcase Your Cultural Awareness: Since the role involves working with international clients, demonstrate your understanding of different cultures and your ability to communicate effectively across various time zones and languages. This will set you apart from other candidates.
How to prepare for a job interview at Iceland Food Group
✨Showcase Your Relationship-Building Skills
As an International Account Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully managed client relationships in the past, highlighting your communication skills and ability to influence at all levels.
✨Demonstrate Strategic Thinking
The role requires a strategic mindset. Be ready to discuss how you've developed and implemented strategic plans in previous roles. Think about specific KPIs you’ve met and how you can apply that experience to this position.
✨Understand the Business and Products
Familiarise yourself with Iceland's products and services before the interview. Being able to discuss how you would upsell these to international customers will show your commitment and understanding of the business.
✨Prepare for Market Research Questions
Since the role involves market research, be prepared to discuss how you've identified business opportunities in the past. Think of examples where your insights led to successful outcomes, and be ready to share your thought process.
