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- Tasks: Lead a dynamic team, maximise store profits, and ensure excellent customer service.
- Company: Join one of the Best Big Companies to Work For with a rich history of caring for customers and teams.
- Benefits: Enjoy 15% discount, 33 days holiday, and clear career pathways.
- Other info: Flexible working across different stores with opportunities for growth.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.
As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.
Key responsibilities include:- Maximise profit: Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results. Focus on delivering great availability and cost controls through excellent processes. Create a culture of "sell a £, save a £" to maximise store sales and profit. Deliver on all agreed KPIs.
- Engage, develop & retain great people: Support the Store Manager with Talking Shop and work well with the Talking Shop representative. Drive team engagement by communicating effectively and showing appreciation and respect for every team member. Foster an inclusive culture where everyone can be their best at work. Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability. Manage the team effectively using performance processes and continuous conversations.
- Doing the right processes and doing them right: Ensure a store walk is completed daily to focus on what the customer sees and take relevant action. Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop. Ensure all cash handling and security policies and processes are fully implemented in the store. Deliver the best digital service by implementing all "One Best Way" processes in the store through the team. Ensure legal compliance across all areas to minimise any risk to the business. Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
- Leadership: Lead by example to get the best from the team and provide the best service to customers. Be approachable and respectful to customers and colleagues. Work together with enthusiasm and take action to reduce waste. Show consideration for the business and its people. Take full responsibility for the store operation, colleagues, and customers in the Store Manager's absence. Communicate effectively, having regular conversations and listening to understand. Plan in advance, prioritising key tasks and activities. Set the pace of the team by being hands-on to deliver a great store. Solve problems by making the right decisions for the store. Coach the team by asking the right questions to drive performance and help them be their best. Delegate tasks at the right time to the right colleagues. Motivate the team to deliver consistent operational standards.
- Proven experience in a retail management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage priorities.
- Customer-focused with a passion for delivering outstanding service.
- Strong problem-solving and decision-making abilities.
- Flexibility to work across different stores.
- 15% discount in all Iceland and The Food Warehouse stores.
- 33 days holiday (including Bank Holidays).
- Christmas vouchers increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
Deputy Manager in Hove employer: Iceland Food Group
Contact Detail:
Iceland Food Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Hove
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for a Deputy Manager role, like how you'd handle team dynamics or improve store performance. The more you rehearse, the more confident you'll feel when it counts.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've successfully led a team or solved a tricky problem. Be ready to share these stories during your interview to demonstrate your capability and fit for the role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, which can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Manager in Hove
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Deputy Manager role. Highlight your retail management experience and how it aligns with our focus on maximising profit and engaging the team.
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We love candidates who are genuinely excited about delivering outstanding service and fostering an inclusive culture.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those that relate to leadership and problem-solving in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at Iceland Food Group
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and recent achievements. Understanding their commitment to customer service and team development will help you align your answers with their culture.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. This will show that you're ready to take on the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Think of specific situations where you had to make tough decisions or manage priorities in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask insightful questions about the team dynamics, store operations, and how they measure success. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.