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- Tasks: Lead a dynamic team, maximise store profits, and ensure excellent customer service.
- Company: Join one of the Best Big Companies to Work For with a strong team culture.
- Benefits: Enjoy a 15% discount, 33 days holiday, and career development opportunities.
- Other info: Flexible working across different stores with a focus on team engagement.
- Why this job: Make a real impact in a fast-paced retail environment while growing your leadership skills.
- Qualifications: Retail management experience and strong leadership abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.
As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.
Key responsibilities include:- Maximise profit: Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
- Focus on delivering great availability and cost controls through excellent processes.
- Create a culture of "sell a £, save a £" to maximise store sales and profit.
- Deliver on all agreed KPIs.
- Engage, develop & retain great people: Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
- Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
- Foster an inclusive culture where everyone can be their best at work.
- Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
- Manage the team effectively using performance processes and continuous conversations.
- Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
- Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
- Ensure all cash handling and security policies and processes are fully implemented in the store.
- Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.
- Ensure legal compliance across all areas to minimise any risk to the business.
- Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
- Leadership: Lead by example to get the best from the team and provide the best service to customers.
- Be approachable and respectful to customers and colleagues.
- Work together with enthusiasm and take action to reduce waste.
- Take full responsibility for the store operation, colleagues, and customers in the Store Manager's absence.
- Communicate effectively, having regular conversations and listening to understand.
- Plan in advance, prioritising key tasks and activities.
- Set the pace of the team by being hands-on to deliver a great store.
- Solve problems by making the right decisions for the store.
- Coach the team by asking the right questions to drive performance and help them be their best.
- Delegate tasks at the right time to the right colleagues.
- Motivate the team to deliver consistent operational standards.
- Proven experience in a retail management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage priorities.
- Customer-focused with a passion for delivering outstanding service.
- Strong problem-solving and decision-making abilities.
- Flexibility to work across different stores.
- 15% discount in all Iceland and The Food Warehouse stores.
- 33 days holiday.
Deputy Manager in Heathfield employer: Iceland Food Group
Contact Detail:
Iceland Food Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Heathfield
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the Deputy Manager role. Think about how you can demonstrate your leadership skills and problem-solving abilities with real-life examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Deputy Manager in Heathfield
Some tips for your application 🫡
Understand the Role: Before you dive into your application, take a moment to really grasp what being a Deputy Manager entails. Familiarise yourself with the responsibilities and tasks mentioned in the job description so you can tailor your application to show how you fit the bill.
Showcase Your Experience: When writing your application, highlight your previous retail management experience. Use specific examples that demonstrate your leadership skills and how you've successfully maximised profit or engaged your team in past roles.
Be Authentic: Let your personality shine through in your application! We want to see the real you, so don’t be afraid to express your passion for customer service and teamwork. A genuine tone can make a big difference.
Apply Through Our Website: Ready to take the plunge? Make sure you apply through our website for the best chance of success. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Iceland Food Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Deputy Manager. Familiarise yourself with the key performance indicators (KPIs) mentioned in the job description and think about how you can contribute to maximising profit and team engagement.
✨Showcase Your Leadership Skills
Prepare examples from your past experience that demonstrate your leadership abilities. Think about times when you've successfully motivated a team or improved store performance. Be ready to discuss how you would lead by example and foster an inclusive culture.
✨Communicate Effectively
During the interview, focus on your communication skills. Practice active listening and ensure you articulate your thoughts clearly. Show that you value every team member's input and are committed to maintaining open lines of communication within the team.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your decision-making process and how it aligns with the company's goal of delivering outstanding customer service while managing operational standards.